US Mobile Reviews

Abdur Rehman helped me a lot! Please give this agent a raise!

I’ve been with US Mobile for over 3 years, and their customer service has always been top-notch. Today was no exception — Hassan Khalid helped me activate a new SIM card and fixed an issue I was having with sending texts and photos (I kept getting the dreaded blue wheel of death!). Everything was working fine and suddenly stopped a few days ago, but Hassan got it back up and running smoothly. Thanks again for the excellent support, Hassan!

US Mobile over the years has exceeded my expectations and is better than any of the MVNO prepaid providers out there, also with the latest international roaming features including having all the 3 main carriers in their line up with so many flexible and incredible plans in their line up why would some one choose any other expensive carriers - Google Fi and Mint Mobile I am looking at you all. Also their customer service has been very friendly and quickly responsive. On my latest chat with CSR Hazik Masood, he and the USM team once again exceeded my expectations. I will be sure to stick to USM for the foreseeable future and will be excited to see what all interesting innovation or disruptions they bring to the market. May be T-Mobile started the disruptions but have been MIA for a while now, and may be the crown now needs to go to USM.

During interactions In the chat room with Hanzalah the service was excellent, fast and easy, thank you.

this is My 1st time dealing with US Mobile My Agent Hassan was very Patient help me through from start to Finish !

I use US Mobile's chatline frequently. When I'm shopping for used, US-Mobile-compatible phones, I check the IMEI of every one of them for compatibility. That's a lot of interaction, and I wish there was a free app that to do that without going thru a chatline rep. But, all things considered, US Mobile provides polite and usually competent service when I need help. If the reps are busy, I might have to wait 10+ minutes to get a response to my last question. But compared to the new corporate standard for personal service -- viz. sending the caller thru a robot-driven windmill of options with NOBODY at the end of any of them -- US Mobile's provides fantastic support. Their reps all speak English well. Also, I like US Mobile's prices and I've gotten great phone service from them for years. So, YES, US Mobile's customer service deserves 5 stars.

I bought a Samsung 7 watch. Which they don't technically support but they helped me figure it out and get a plan for it anyway. They really went above and beyond.

Zayn was patient and knowledgeable as we tried multiple options to get my child's watch set up despite a disagreeable issue with a Visible esim. Very pleased with US Mobile's support and Zayn gets A+ marks from me.

Best cellphone company in the world.

Very prompt and efficient. Great costumer service.

Haseeb Malik WAS Amazing! I had a new sim card sent to me and before changing out the old sim I was worried about losing my text messages and contacts and he helped me with every step which was a little technical. I'm not tech savvy but I try to keep up as best I can. He was so very kind, patient, understanding and Knowledgeable. I'd give him 10 Stars if I could. Thank you so very much!

The customer service is great. Super patient and professional

Saad was SO patient and helpful. We were on a chat for hours trying to untangle a mess of my own doing. I can't thank Saad enough for sorting it with grace and kindness. I'm in tears.

Wow, started off my call quite grumpy (lack of sleep with two young kiddos) and Abisaloom not only fixed my problem but boosted my mood! I've spoken to four reps at US Mobile. He was not only incredibly helpful, but also knowledgable and patient. He took the time to not only solve my issue, but also explain it to me and verify that everything was working correctly before ending our call. Lovely experience! Thanks Abisaloom!

Hassan Khalid was very helpful in setting up new standalone Apple Watch USMobile plan!! Thank you!!

Aiman Karim was amazing and provided excellent customer service and got my daughters Apple Watch up and running. After trying for several days on my own with no luck I reached out to customer service. We needed the watch today for her to wear on a trip and Aiman within 20 minutes had it working right before she walked out the door. Greatly appreciate the prompt and extremely helpful service from US Mobile.

great experience

The Customer Service Agent (Zohair) is very nice and patient.

they helped me step by step! and they fixed my problem aswell :)

These professionals are available 24/7 to resolve any issues you may encounter. Their service is exceptional and highly recommended for quality assistance that won't break the bank.