US Mobile
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Polite and competent help from a real person
I use US Mobile's chatline frequently. When I'm shopping for used, US-Mobile-compatible phones, I check the IMEI of every one of them for compatibility. That's a lot of interaction, and I wish there was a free app that to do that without going thru a chatline rep. But, all things considered, US Mobile provides polite and usually competent service when I need help. If the reps are busy, I might have to wait 10+ minutes to get a response to my last question. But compared to the new corporate standard for personal service -- viz. sending the caller thru a robot-driven windmill of options with NOBODY at the end of any of them -- US Mobile's provides fantastic support. Their reps all speak English well. Also, I like US Mobile's prices and I've gotten great phone service from them for years. So, YES, US Mobile's customer service deserves 5 stars.