Urang Property Management Limited
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Ignorant beyond belief.
For a few years I've endured this awful company. Their staff ignore emails and voicemails for weeks on end, no matter how many times you contact them. Recently I was trying to get the actual service charges for a given year and our designated property manager ignored 6 separate emails from me on the subject from 31st January 2022 to 2nd March 2022 and 2 voicemails within that period. On the 11th March i emailed a formal complaint about him. I received their complaints procedure on the 7th April advising that complaints would be escalated and dealt with by up to 15 days. It is nearly 5 weeks and I am still waiting. Their website does not give the full name of the senior management team so you cannot contact them, you just see pictures of Paul, James, Rosie, Joe etc which is a deliberate ploy to appear approachable but in reality they remain a faceless, over paid and ignorant team.