Twigby Mobile Reviews

Guy really tried to help me. But we could not get visual voicemail to work.

I was on Verizon for over a decade. High prices and ok support. Twigby is low prices and great support... thanks

Very quick to respond on chat. Very helpful!

Jon helped me transfer a phone onto our plan. When of the steps didn't work, he let me know the work around. Thank you so much!

Fast and excellent chat support . . .

The agents at Twigy promptly respond when chats are initiated, and they are extremely knowledgeable and efficient.

The chat person was quick to understand my need and helped me very efficiently and effectively without any misunderstandings. I'm super happy!

Twigby and Visible. No comparison. Twigby is superior.

The experience was wonderful because of how precise, efficient, and extremely fast to a solution my representative was. I was even assisted with how to find information I was not originally looking for. I am very appreciative of how speedy the representative was, and how there was essentially no hassle to help me.

Every time I have a problem with my phone, Twigby has a real person ready to help, and quickly solves my problems. They also allow me to choose an actually personalized plan. PLUS, their radio towers reach more remote places in some cases than my friend's provider's radio towers do. Good job, Twigby!

Good service Twigby

Harry, with customer support was very helpful and very fast at answering my questions and completing an order for me that I was having issues with. That was super simple and so quick! I love Twigby's service, prices, and now, customer support!

That was the easiest set up of phone service ever!!!!

Had phone stolen four days ago, and have had "chat" with multiple associates in this time period. Twigby said they sent Port Out Pin # to my email, however, two days later they repaired their email system and I received a # that did not work. Decided to go with Verizon, and have been waiting for Port Out Pin # that works properly. Twigby has sent three different #'s now and Verizon says Twigby has to Remove the Delay Status. Some one has to make this right and have some intelligence. Obsurd business practices

I live in a major metropolitan area with excellent cell reception and this is the only service I've ever had drop out for minutes at a time multiple times. In addition, they don't make it clear that autopay is the only payment option. If you sign up, you're signed up for good. You must contact support and go through a bunch of rigamarole to cancel. I threatened to charge back the payment since it wasn't made clear I was signing up for autopay and they threatened in return to charge me $30 for doing the chargeback. It's true that they have my payment information and could try it, but if they do, I will report them to the BBB and FTC. Companies should not be able to threaten their customers with random charges for doing chargebacks. On top of having scummy business practices, like I said, their service stinks. I'm outta here.

Glitches in their website's IMEI caused problems with the initial set up, but glitches can happen. They acknowledged it and said they'd address it. Ok. But then after two full weeks, the (two) SIM cards have not arrived. I chatted again with an agent to resolve, but this time I got an argument about it's 6-10 business day--no problem solving here. Still don't have the SIM cards. We're not off to a good start. Updated 12/30: While I stand behind my first review, I will add that once the SIMs arrived, the customer service folks were very helpful in working through the continued problems with IMEI and ICCI numbers, this time failing to activate. They hung in there, though, and after a full day of problem solving, activated the two lines. In short, a problem accurately identified is half solved: Annie and others saved the day.

The service rep was very polite and helpful. Most of all they were very patient with this 80 year old person

After hours and hours of frustration dealing with Tracfone Customer Service without any results, it was an absolute pleasure to work with Annie at Twigby this afternoon.

Prompt, easy to understand, response to my need.

Website is nice and simple, but we also use Tello and their site is a lot more simple. Coming from Verizon I can say both sites are 10 times more easy to navigate than Verizon