10 months ago
Annie was quick to respond and gave me instructions on how to resolve my issue.
10 months ago
I checkmy speeds constantly and not only are they inbareable theyre criminally slow.avg speed is .37 mega bits per second.thats correct bits not bytes.they advertise around 4 megabytes.thats 12 x slow... See more
10 months ago
I’ve used Twigby for many years now and am very satisfied with their service and fair pricing. The customer care service cannot be beat. Without exception, I’ve received fast, accurate feedback and in... See more
10 months ago
Each person I spoke to online was very polite and helpful. They were able to troubleshoot and help me get to a solution.
Super quick customer service through chat function. Great value phone plan that I can customize and change as needed. No locked in contract. They’re great!
He had all the answers and was fast about it. This is one of the best services I've ever used in my 47-year life.
I was a bit nervous to change from Verizon to Twigby, but figured it was worth a shot to save $75/month. I've had excellent coverage (zero issues) and their online customer service via chat is excellent. Quick response, knowledgeable agents. Very happy with the experience.
I wanted to check on status of order but beuing a federal holiday nothing happening. Chat serrvice was great to explain the complete process & wghenn I'll get notified Great job
Excellent and professional customer service. Problem with setting up new phone was resolved quickly and efficiently.
This phone service is the bomb! Very helpful and instructive customer service, low prices utilizing the Verizon network. Bill went from over $85/mo to $22! Who doesn't want that?!
The ease of service from Ellie. Best service you can ask for. 5 stars for being so polite, even when I caused a mix up at the beginning. She was so informative and honest.
I was able to talk with someone quickly. They understood what my problem was and assisted me promptly. Within just a few minutes I had changed my plan without any stress.
Twigby has excellent customer support! Thank you, great customer support relieves a lot of hassles!
Quick and easy, our problem was fixed in a moment.
Agent Aubree was a great tech and his time and effort was a great help for me.
Twigby has always and ever been excellent to work with. Easy site navigation, outstanding customer service, and prompt and helpful assistance. Thank you for always being the best, Twigby and staff!
The staff named Ellie has just restored my faith in Twigby by trying to get the charge (for non-usage of your service) reversed/refunded.
Twigby is the reliable, no-hassle service I've every used. I'm so glad we've found them. After all these years of being a customer, I'm super-pleased with Twigby
It’s extremely nice service
Aubree was extremely helpful in getting my SIM card replaced. The chat was fast, to the point, and she took really good care of me. I am impressed!
I was porting out from TWIGBY as they didn't have a 1 GB Data plan at $10 per month. But the porting process was so smooth by Link (Actual Agent Name).
Gave me help with using data. Good advice!!
link was very knowledgeable and helpful!!
Link was very knowledgeable in getting my phone back in working order today. Had a problem calling out but it was fixed quickly. There was no link on the chat page that I could click and give a rating for the staff member so I'll do it here - 5 stars!
Based on analysis of 15 reviews rated 1-2 stars for Twigby Mobile
“they promise credit never to be seen and the customer service is absolutely pitiful”
“Started off great”
“Started off great”
“So you’re left to continue to pay a bill you don’t need, have your bank refuse any charges from them if file a compla...”
“They sold me two overpriced bricked paperweights pretending to be phones”
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Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
Twigby Mobile receives high praise for its exceptional customer service and competitive pricing, with many reviewers highlighting the quick and effective support they receive from staff like Annie and Robin. Customers appreciate the polite and knowledgeable assistance, often noting how easy it is to resolve issues through chat. However, some users express frustration with slow internet speeds, reporting average speeds as low as 0.37 Mbps, which contrasts sharply with the advertised rates. Despite these complaints, the overall sentiment remains positive, as the majority of consumers are satisfied with their experience and the value offered by Twigby. The combination of great service and affordability makes Twigby a popular choice among mobile users, although the speed issues may deter some potential customers. Overall, Twigby Mobile is viewed favorably by most users.
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