Twigby Mobile Reviews

Harry was great! He gave me a wonderful deal, I’ve only had great experiences with Twigby, very happy with the service this company provides.

Andy, the person assisting me, was lightning fast in diagnosing and helping to solve our phone issue!

I have been using them for about a year, very reliable services in Boston and New York, If you need a cheap phone service. They are the best!

Twigby online support very helpful. Easy to contact.

Been with Twigby for years. Always great service. Highly recommended.

Wish I would have switched sooner,Saves me a headache dealing with terriable service from other carriers

I was skeptical that coverage would be good but I am pleasantly surprised! I live in the middle of nowhere, in the mountains where most services are just dead zones and I get 4g service at home and 5g in town! I put it to the test today driving down the mountain where there's usually NO service but I had service for about 90% of that trip. I hit 2 dead zones but they were short and service restored pretty fast! Twigby is amazing!

Jon had me fixed in seconds with no wait great Job...989-450-4979

Customer service was excellent and patiently answered all my questions.

my phone was not working and i talked to Harry and Jon.They knew what was going on and helped me kindly. it is working now. thank you

Annie help me right away with what I needed. No complaints here. She was short and right to the point of what I needed from her. Thank you!

very helpful, fast response, no trauma, no drama. highly recommend. thanks Jon and Twigby! good job.

The online support agent - Annie, helped with changing the plan for two lines that I have with Twigby. So efficient and quick. Thank you!

TLDR; you can be on the same network, spend about the same amount, get more data, and receive much better customer service from Visible. If you want to be on the Verizon network, Visible is better than Twigby. Twigby had a great deal: $10/month for a 2 GB plan. That promo lasted 6 months, then it turns to $20/mo. I signed up. Within a month, the same priced plan turned into a 3 GB plan, but my plan was still 2 GB. I messaged to see if I could get mine changed. The answer was No, not unless I wanted to give up my $10 promo. I was bummed, but whatever. I still felt like I was getting a good deal. A few months later, I notice Visible has a promo for unlimited data at $15/month (normally $30/mo at that time, but now $25/mo) for 12 months. Twigby is also on the Verizon network. I told Twigby. They said that they couldn't match the deal. I decided to switch to Visible. At this point, I still had a good impression of Twigby. They weren't amazing, but they were cheap. I'll deal with a fair amount of bologna to save money. I tried to cancel my service. They delayed canceling my service until after they charged me for a full month. Legit, we are talking minutes later. I brought it to their attention. They refused to reverse the charge even though I didn't use their service at all that month. I had to file a dispute with my credit card. I couldn't be happier with Visible. I pay $25/month flat (that includes all taxes and stuff). My $20/month plan with Twigby came out to almost $23/month after taxes. For an extra $2 each month, I get unlimited data instead of 2 GB. I haven't tried to cancel with Visible yet. They might pull shady stuff like Twigby, but I doubt it. When I left the country for Japan, I asked them about suspending my service. Visible was like, "Just don't pay your bill." I followed their advice. When I landed in the US, I paid my bill. My service restarted and my new billing date was a month after that. It was really easy. In short, you can be on the same network, spend about the same amount, get more data, and receive much better customer service from Visible. If you want to be on the Verizon network, Visible is the way to go. I hope this review helps. I don't hate Twigby. They just annoyed me.

great tech. help and rapid customer service! Thank you.

Very helpful very quick

Customer service is stellar. My data needs are not static. I have three phones and they patiently help me to chose appropriate plans for my current needs. Accomplished everything in a few minutes of chat. Fast, efficient, and budget friendly!

fast, considerate, patient & knowledgeable =) thanks tons!

Customer service was very helpful. Their billing can be wonky when you first start out but it gets worked out if you contact them.

It's been quite nice not paying Verizon so much for almost the same service. Went from $150 down to $70 for three lines!