Travel Trolley Reviews

Avoid avoid avoid. We had no unusual circumstances but if you might want to change your flight avoid this company. We paid extra on our tickets to have flexible flights being told before about added costs to change it and the price difference, thought that would not be a big deal…. Our return flight cost a total of £700 (for both), when we tried to change our flights in line with our tickets they told us it was a £130 FEE plus a FLIGHT DIFFERENCE OF £400!!? This is obviously a scam because after booking new flights this was not the price difference, for the single flight on the way back (yes that is correct). Furthermore their customer service is unbelievably bad and straight up rude! Please don’t use this company they are full of hidden fees and horrible hospitality, go with another! Edit in response to their reply: I clearly stated we knew about the added fees and price difference before getting the tickets. However they claim our price difference of flights is £400+, making the return flight apparently cost £700+ (more than both our outbound and inbound). Obviously this is not the case as the airline have personally confirmed for us and travel trolley are just trying to pocket the money. As I said before avoid avoid, this is horrible scamming company and I will never use them in the future (hopefully you won’t either).

Huge thanks to Norman for making my booking smooth and stress-free! He handled everything from tickets to details with such professionalism and care. Couldn’t have asked for better service—highly recommend!

I booked a flexible ticket worth about £1500 (Virgin Atlantic)LHR to BLR through traveltrolley.com, travel insurance also was included. Very unfortunate that my kid who supposed to travel with me developed Chickenpox on the day of travel. Flight cannot let you board with a contagious disease. Hence they told I need to reach out travelly.com either to reschedule or refund. Sorry to say when I called travel trolley, they were just redirecting me to THE AIRLINES. I must say, Danny, one of the agent clearly understood the situation. However, I made numerous calls to airlines and the agent as they instructed back and forth, one of the customer care member by name Mohit from travel trolley even abused me, made me cry. Finally the airlines asked me to force the customer care agent to transfer the call to manager and to say I paid to Travel trolley, hence to sort my issue. I did what the airlines said and eventually reached Norman the team Leader. After I explained the whole story Norman got convinced. He reached Virgin Atlantic on the same day. When I called back after 4days, Norman helped me with Reschedule straight away. Contact Norman if you face any issue with your ticket, hire people like Norman for a company to survive. Customer care team to sort your customer's flight issues do not ask the customer to sort by themselves. Editing:Booking reference DMU728

Awful company. I should have listened to all the poor reviews on the internet about travel trolley, I correctly booked flights for 2 adults and 2 kids. On the airline website manage my booking it was booked as 4 adults. I called travel trolley immediately, they washed their hands of it and told me to contact the airline. The airline said it was the way the travel agents had booked it. I was batted between the agent and the airline for hours. Told by travel trolley if I give the kids passport details it would be resolved in 24 hours, but it wasn’t. I couldn’t book child’s meal and was left wondering if I will even be able to fly, they made everything incredibly stressful and really really disappointed with this company who misrepresent facts , refuse to listen to your complaint via email, say they’ll call you back in five minutes when you phone to complain and don’t, and fail to resolve this in any reasonable fashion. Absolutely shocking company

Good advice from kunal. Thank you

In Oct 24 I booked two airline tickets for my wife and I and a Lake View room in Bled. I paid £347 for the airline tickets and £1130 for the hotel. Received the confirmation of both from them only to find out later that they had booked me into a Park View room which I hadn't even looked at!! Also the airline ticket was for me only!! Since January 25 I have been sending emails and been on the phone to sort this out but they keep saying that I got what I paid for. Arrogant, rude and totally untrustworthy. No doubt there will be their standard reply "sorry about your experience, etc, etc" but nothing will be done. Got their usual answer as predicted. Answered all of their questions. It’s now 11/6/25 so this has been going on for 5 months and still no further forward. Again, I strongly recommend that you do not use this company.

I recently had a great experience with Travel Trolley. On facing a personal emergency, they quickly helped me get my tickets cancelled and went above and beyond to apply for full refund from the airline despite having a close call with timings. Thank you so much, appreciate your prompt response, your empathy, and you calling me back to get a speedy resolution.

I recently booked a flight ticket from London to Delhi via traveltrolley.co.uk, and the experience was extremely disappointing. The website did not prompt me to provide essential information such as my passport and address details during the booking process. When I reached out to their customer support for assistance, rather than providing the help I needed, they redirected me to the Air India website. Resolving this issue became a stressful ordeal, requiring multiple calls directly to Air India to manually update my information. Overall, the lack of support and ineffective communication from Travel Trolley significantly impacted my booking experience. I would not recommend using traveltrolley.co.uk due to their inadequate customer service and booking process, as there's no way to enter passport/address details.

Yes. He is very nice helpful person Mr Rajan. I was surprised to get a help like that. Only took short time, from the scratch to finalise the payment and booking. Very quick. Made my day... Thanks a lot

Have been booking with them for a while now, so far all was well! Unfortunately this time made a mistake whilst booking and 3 weeks before departure requested them to ammend by just 1 day! Guess how much they quoted? 70% of the total round fare! Joke of the century i say😂

Poorly trained telephone operations giving confusing messages. Please beware: I booked flight tickets online and then received an Email to say the order could not be processed, and an invitation to phone Travel Trolley, which I did. The telephone operator said that my flights were no longer available at that price, and she offered me flights at a higher price. I declined this, as it is not the price that I had agreed to, and the telephone operator confirmed that I will receive my full payment back. I still had not received my payment a day later, so I telephoned this morning and spoke to another operator. This oeprator stated that Travel Trolley had not received my money, which confused me as my bank says that they had. The telephone operator then contacted another department (I think he said it was the payment department) who said that yes Travel Trolley did have my money. I was pleased to then receive my money back into my bank account soon after this call. However, please can I give feedback to say that this whole process was very stressful. The telephone operators need extra training in how to talk to people correctly. The telephone operators seem quite stressed and rushed. They give very fast and rushed answers to questions and they are not clear in communication at all. They are not confident in what they are communicating and I doubt that is their own fault, it is probably a fault of Travel Trolley systems and processes. This was anxiety provoking for me as a customer when such large amounts of money are being exchanged. As a customer, it was very anxiety provoking to be told that Travel Trolley had not received my money, when it had clearly been taken from my bank account. It was also stressful and inconvenient to be told that the flights were not available at the price I had agreed.

I booked my ticket for 1st April to go Pakistan with travel trolley I booked 5 tickets and I paid £.4602.25 They sent me a email after 96 hours we issues your e-ticket but Next day they sent me a email ring to our customer service When I ring he talks very rude I give him my reservation number he said I don’t know He transfer to other parson and he sad you need to pay £110 extra per ticket If not we cancel your ticket And they cancel my booking

I would give 0 stars if I could. I just had a call with a customer service agent named Felix (pretty sure it was a fake name). I enquired about a flight from London to CCJ, which was listed on their website for £1,220. However, the agent told me that the price on their own website was a scam and that the actual fare was £1,440. I questioned why they would advertise false prices, and instead of addressing my concern, the agent became aggressive and unprofessional. When I asked for his name again so I could report the issue, he refused to provide it unless I repeated the exact fare he had quoted me—clearly trying to prevent me from leaving a review. @Travel Trolley team, if you care about customer service, I called in at 10:15 AM UK time on April 3rd—feel free to investigate.

Very good service and the customer care representative was really professional and helpful,i do really recommend this service for everyone

Excellent handling💯

Kartik provided a fantastic service by getting my name corrected on the e-ticket within 48 hours.

I reached out to travel trolley via email to request a a flight reschedule and I was impressed by how quickly the team responded.Norman called me back as soon as possible and was incredibly helpful throughout the entire process.He was patient and professional and made surely to explain explain options clearly.Thanks to his prompt response and excellent service I was able to get my ticket booked .thanks for making the experience much less stressful than I expected.

I booked a one way flight on short notice (3 days) to Cebu from London. As of a few hours post the money leaving my account I have no confirmation of my flight or even any acknowledgement from Travel Trolley whatsoever of my booking

Appalling service!!! Booked online went to pay, they declined my card and when I went to book again they wanted an additional £300. 5 days later I receive a confirmation from the airline who told me that Southall travel reserved my seats. When I call them back they deny they have 4 seats reserved in my name although I have a booking reference number but they are willing to issue me my tickets for an additional £1400!!!! I spoke to Priya who told there is nothing I can do. Still waiting for a manager to call back. The reply is absolute rubbish as I sent them my phone number and email address over a week ago!!! If you read all there review and Southall travel their sister they all mirror my complaint!

Awful company, they could have hired polite upbeat agents but they chose dull unhelpful ones instead, make sure you read terms and conditions they don’t allow you to cancel your flight even if you have over 6 months left and they charge £100 each person on top of any surcharges money grabbing company, I just realised they tell people different prices while reading reviews some being charged £80 some £60 why are they doing this, and here’s my reservation number S7LVPK. Also the man I spoke with was very rude. then he asked can he help me anything else when he hadn’t helped me in the first place, checked t&c says £60 so they definitely just say what they like to you on the phone