Travel Trolley Reviews

DO NOT BOOK WITH TRAVELTROLLEY!!! Don’t ignore the bad comments and listen to them! They try to squeeze as much money out of you as they possibly can by constantly getting your booking wrong in places and then charging you extra to change it. They’re customer service team are rude and condescending and not helpful at all! Will not be booking with them ever again and advise everyone else the same.

Do not book with this company. They have caused so much hassle for no reason. They supposedly work 9am-11pm but take 3 weeks to respond to an email. Very unhappy with the level of service I have received. I would also like to add that the advisor I have been dealing with are very rude and condescending.

Unfortunately my flight was cancelled due to a storm, but the team at travel trolley were genuinely great for communicating that I would get my refund (I called in a panic on the day I was meant to leave, they sorted it and emailed confirmation). It does take a little while for the refund, but I called back after a few weeks like they said to and they were immediately able to confirm that British Airways had authorised the refund and I’d have it back in my account within 3 working days. Unlike a lot of places, their customer service providers over the phone were really efficient, kind and had answers for me in minutes.

The team at travel trolley were really helpful when I had a personal emergency and had to delay my return journey. The team were patient, understanding and helped me with multiple options so that I did not feel pressured to make the decision instinctively. Team swiftly responded and ensured the amendments were made according to my choices. Will recommend Traveltrolley to everyone.

Rajan was helpful and kind and professionally answered all of my questions

A family member of mine booked a flight ticket through Travel Trolley, but their system mistakenly mixed up parts of their first and last name—something no human would ever do. First and last names should never be combined incorrectly. When we contacted Lufthansa, they confirmed that Travel Trolley is responsible for correcting the mistake since this is an "Agent Ticket," meaning Travel Trolley has the authority to make changes. However, when we reached out to Travel Trolley’s customer service for help, Norman, the representative, was shockingly unhelpful. Instead of assisting us, he insisted that we had to purchase a new ticket. Despite arranging a call between Lufthansa and Travel Trolley, even Lufthansa was shocked that Travel Trolley refused to correct the issue. Now, due to their mistake, we are being forced to pay over £700 for a new ticket. This experience has been incredibly frustrating, and I strongly advise others to avoid Travel Trolley. We have now purchased a new ticket directly from the airline and will never use Travel Trolley again. Our original flight was scheduled for the end of March, and this entire ordeal has been a stressful and unnecessary burden.

Awful company! Do not book through them!!! My flights were cancelled very quickly after I booked and it took over 7 weeks and lots of phone calls including getting ATOL involved to receive a refund. The customer service is horrendous and I was hung up on multiple times and in my final phone-call yesterday I was shouted at. No interpersonal skills what so ever and very unhelpful.

I paid £35 for extended refund.. and refund me rejected saying their policy which is bit confusing .. I lost the ticket money and £35.. it was not a planned cancellation… it was absolutely because of an important reason..

These are a bunch on unhelpful agents who do not know how to do their job. They are only interested in getting the money. They will not be helping you when you want to make changes.

Norman was very helpful.he was very polite, professional and friendly. Professionally solved the issue.Great customer care team. Thank you travel trolley

Excellent support from Ranjan.

Noel had been very helpful. He is very professional at the same time very much understands the needs of the customer and caters to it. Noel resolved my issue in a very simple way. Thank you Noel.

Disgusting disgrace of a company. They told me I don’t need my middle name on my travel tickets from Scotland to India but Turkish airlines said I do. They are now trying to charge me £190 to add my middle name on and Not taking responsibility for giving out wrong info. STAY AWAY FROM THEM. Customer service are shocking

I had a terrible experience with this service provider. They charged me £80 just to correct a minor spelling mistake in a passenger's name within an hour of booking. I had booked tickets for two people from London to Mumbai through Travel Trolley, and unfortunately, I made a small spelling error in the second passenger's name. When I contacted the airline directly, they confirmed that they do not charge for name corrections, but since I had booked through Travel Trolley, they couldn’t assist me. When I first spoke to a Travel Trolley agent, they quoted me £110 for the correction. I told them I needed some time to think. Later, when I reached out again and requested a discount, they reduced the fee to £80. This kind of excessive charging for a simple name correction is extremely disappointing.

Rajan was very helpful

Kartik helped me with my concern related to luggage allowance. He was polite and friendly and knew what he was doing. Very happy with his service. Thank you

supportive supporting my call.

made my journey easy and faster, really helpful Kartik

Very helpful from rajan

Thank you so much travelup and team , the customer service is great , they help me to change my ticket a very last minute , Rajan(MZGUG7) helped me , listen to my problem and solve it very professionally, I’ll be very grateful for the help I received, highly recommended website to book a flight