TR
Travel Trolley
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Great communication when flight was cancelled
Unfortunately my flight was cancelled due to a storm, but the team at travel trolley were genuinely great for communicating that I would get my refund (I called in a panic on the day I was meant to leave, they sorted it and emailed confirmation). It does take a little while for the refund, but I called back after a few weeks like they said to and they were immediately able to confirm that British Airways had authorised the refund and I’d have it back in my account within 3 working days. Unlike a lot of places, their customer service providers over the phone were really efficient, kind and had answers for me in minutes.