Townends Estate Agents has room for improvement based on customer feedback. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Absolute sharks on the letting side. They really don't care about the tenants or the community around the property they let. They will think nothing about putting bad tenants in a property which impacts the rest of the street. The so called helpline you get passed over to the attitude is horrendous and so rude. This is a money grabbing company with no shame.
I use them to manage my property for renting. Poor service. Tenants complain that it takes weeks to get a response. I don't receive communication, sometimes for 6 months on urgent matters. Neighbors file complaints about the property and Townends don't resolve issues which leaves everyone unhappy. Avoid this company.
Awful estate agents. Avoid at all costs. Lied from the start, were incompetent throughout and never got the job done. The initial sales guy was useless, and so were all his colleagues. Part way through they were taken over by another company and no-one told me. Despite me telling them to leave me alone I still get regular calls from them harassing me. Next time I will put a restraining order on the company
Absolute incompetents, did not fix central heating for 1 month and they lied in the contract, and a long etc. Horrible experience, took the case to the Courts of Law and won it. They made absolute fools of themselves, embarrassing. AVOID AT ALL COSTS.
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townends.co.uk106 total • Write a review
Townends High Street South Norwood. I want to say Ashleigh,Aaron & Alpha were a breath of fresh air after my first marketing of my property with a well known estate agent. Professional, committed and were everything good not the norm you hear about estate agents. I have no hestitation in recommending these The A team as I fondly named them. Thank you for all your help and support.
Date of experience: December 2, 2019
US
They just try to make as much money as possible. They don't stick to their word and they are unprofessional. Thank good I actually talked to my landlady and found out that non of the ridiculous things Townsend's tried to put on me we're a thing. (From rent increases, to refuse to do repair jobs, to extra oven cleaning fees when I moved out etc. etc.). When I was about to move in they messed up my handover date for the keys and told me wrong information about what will be in the flat (in regards to furniture) and when I was about to move out (as the property got sold) they showed up with potential buyers without notice and tried to enter my flat. I had to call the police.
Date of experience: December 1, 2019
Quite frankly this company is aweful. They rented us a flat that has had so many issues and problems iv lost count. It takes then absolutely months and months to get anything done. Quite often they send round some one to “quote the job” and then you don’t hear anything back about the issue, only if you push and push will they then do any repairs. For example, I emailed three weeks ago about two radiators in the property not functioning. The main one being in the living room. Still they have not been replaced or fixed. My flat is currently is 6-7 degrees. It’s disgraceful and I’m pretty sure illegal. They are nice enough on the phone and email you back but but don’t expect any results when it comes to sorting out problems because all they are interested in is taking the rent. No doubt we will not see our deposit back Either even though Iv done everything in my power to help the issues.
Date of experience: November 19, 2019
US
Townends very Poor communication the worst agent ever Had talked to many real estate agents never have communication problems. Just call Townends Putney the woman who answered phone was so wasting time she decided to get my details first rather than listening what I want and her attitude was so bad. The manager David was unhelpfully as well. Very rude people. After bad experience I found this review website about this agent no wonder why I have this bad experience! NEVER EVER USE TOWNENDS
Date of experience: September 9, 2019
Rented as a tenant through Townends Earlsfield for almost 8 years. The staff consistently gave incorrect information and passed us from one contact to another. During my notice period, they tried to say I was tied into to a contract for an extra 6 months, purely because the person in charge of our property hadn’t read the contract. The only way I managed to get decent information was sourcing it myself from citizens advice and challenging them, at which point they admitted they hadn’t read the actual contract. Surely that’s property 101! If the staff aren’t trained no wonder their service is so terrible. My former landlord has since changed agencies due to their incompetence.
Date of experience: August 5, 2019
When looking to sell my fathers run down large terrace house I turned to Townend for help and advise. Martin called at a prearranged time and when he was running slightly late the office called me to apologise and tell me the time he would arrive. Martin advised on putting the property up for auction which would save on selling fees. Townend arranged everything with the auctioneers whom also contacted me. The property was sold within a week of it going up. The auction company were amazing. They kept me informed of all developments more than the solicitors, Townends kept in contact and were there for me on the end of a phone to advise with the mountain of questions a queries I had. I can not fault the sale or any aspect of the service at... 100% happy customer thank you Townend Estate agents for making a harrowing time a lot easier
Date of experience: August 2, 2019
When they are looking for a tenant they are great. The minute they take your money they are awful. They don’t tell tenants what they are renting and even say it’s not their job so for £300 admin they don’t do a thing and then leave it up to to me the landlord to sort out their mess and leave you with a tenant from hell all because they did not offer the tenant any support. Will they help NO unless I give them more money to manage my property. Now having to seek legal advice. If you are a landlord please be aware of how untrustworthy this agent is.
Date of experience: July 29, 2019
US
I never, EVER thought I'd be giving a good review to an Estate Agent, but the guys in Putney really added value for us. Our house purchase was delayed and delayed for months (no chain!) due to solicitor incompetence. The agents in Putney were really good with keeping us informed - we got much more help from them than our own solicitor. Would recommend and use them again.
Date of experience: July 4, 2019
US
Had experience of estate agents over the past 25 years and these really are the worst Tried renting a property, was stalled for days , no communication ignored phone calls etc Was told my offer had been accepted then tried to involve me in a bidding war No morals , very unprofessional You have been warned don’t get involved with these
Date of experience: July 2, 2019
US
Worst agency in the UK . As a landlord they allow my tenants to breach their contract. I don't allow pets they let 3 dogs stay in my 1 bed flat and an extra tenant and then have the gaul to tell me that they cant do an inspection as the tenants need peace and tranquillity when they are breaching their contract. They never reply to emails or calls. Some of the staff are so clueless you may as well employ chimps. NEVER EVER USE TOWNENDS.if minus points were available they would get it Also their fees are ludicrous and they over charge for everything. Their own handyman couldn't even measure a washing machine correctly. Stay well away if you are a landlord. If a tenant go for it as they let you destroy property and breach contracts as you need a peaceful life!!
Date of experience: June 15, 2019
