TO
Townends Estate Agents
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Not sure how they could do a worse job
Rented as a tenant through Townends Earlsfield for almost 8 years. The staff consistently gave incorrect information and passed us from one contact to another. During my notice period, they tried to say I was tied into to a contract for an extra 6 months, purely because the person in charge of our property hadn’t read the contract. The only way I managed to get decent information was sourcing it myself from citizens advice and challenging them, at which point they admitted they hadn’t read the actual contract. Surely that’s property 101! If the staff aren’t trained no wonder their service is so terrible. My former landlord has since changed agencies due to their incompetence.