Review summary

Townends Estate Agents has room for improvement based on customer feedback. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

S
Absolute sharks on the letting side

Absolute sharks on the letting side. They really don't care about the tenants or the community around the property they let. They will think nothing about putting bad tenants in a property which impacts the rest of the street. The so called helpline you get passed over to the attitude is horrendous and so rude. This is a money grabbing company with no shame.

Terribly run company

I use them to manage my property for renting. Poor service. Tenants complain that it takes weeks to get a response. I don't receive communication, sometimes for 6 months on urgent matters. Neighbors file complaints about the property and Townends don't resolve issues which leaves everyone unhappy. Avoid this company.

E
Awful estate agents, steer well clear

Awful estate agents. Avoid at all costs. Lied from the start, were incompetent throughout and never got the job done. The initial sales guy was useless, and so were all his colleagues. Part way through they were taken over by another company and no-one told me. Despite me telling them to leave me alone I still get regular calls from them harassing me. Next time I will put a restraining order on the company

AL
Absolute incompetents

Absolute incompetents, did not fix central heating for 1 month and they lied in the contract, and a long etc. Horrible experience, took the case to the Courts of Law and won it. They made absolute fools of themselves, embarrassing. AVOID AT ALL COSTS.

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All reviews

106 total • Write a review

Showing 61 - 70 of 102 reviews
A
1 out of 5 stars

£600 wasted agency fees on being ignored

I have finally finished my year of renting through townends in Twickenham, they were absolutely terrible. Emails always ignored whether it be about a small issue or a large issue, we had faults with our electrical box and many occasions Townends ignored concerns. Twickenham staff lied a number of times throughout the year, and are still causing issues with deposit now we have left. If you can help it avoid the agency!

Date of experience: May 17, 2019

PO
2 out of 5 stars

Unacceptable.

Unacceptable. We have let a flat in Guildford through Townends. We opted for for full management. When there was a minor electrical problem, we were asked if we wanted Townends to find an electrician: we said yes. They used a property management firm, who sent their electrician in to do an estimate. We were charged £96 for the estimate which was for £370 (plus the £96 of course!) a total of £466 We found a qualified electrician who estimated and did the job for £150 - and he wasn't the cheapest!

Date of experience: May 8, 2019

K
1 out of 5 stars

What a bull sh** maintenance team…

What a bull sh** maintenance team townends have. They can’t work out of hours(after 1900) even u don’t have electricity in your house. Lazy***** I don’t know how they get 5 stars. 100% sure they are fake ones. Really disappointed.

Date of experience: April 24, 2019

AH
1 out of 5 stars

Unacceptable service level for tenants

Unacceptable service level for tenants. Poor communication, failure to complete maintenance, do not answer phone calls or emails. The recent five star reviews on this site have been posted by employees of the company and their families. This is precisely the kind of dishonest behaviour other one-star posters are frustrated with. Rather than flood sites with fake reviews, Towends could focus on improving their service to tenants.

Date of experience: April 23, 2019

E
5 out of 5 stars

Great service from start to finish with…

Great service from start to finish with finding a property. Would definitely use again. Good staff and communication from the Staines branch.

Date of experience: April 11, 2019

RJ
5 out of 5 stars

Only use Townends

We have used Townends 5 times now and the service gets better and better! They go above and beyond with a professional but friendly service!!! Cannot recommend higher!!! Thanks guys and girls!!!!

Date of experience: April 11, 2019

PL
5 out of 5 stars

Happy customer

Couldn't be happier with the service and the staff at Townends Croydon. Very professional and friendly and officiant. Would defiantly recommend them. It really was the smoothest house move I have experienced.

Date of experience: April 11, 2019

TL
5 out of 5 stars

10 ⭐️ stars

When my uncle passed away in December I was left with a property to sell and had a few agents come to see me, I choose Townends as they were very professional but they listened and understood the situation I was in, throughout the whole process I was kept informed and Sam and the guys took the pressure of me and dealt with everything including doing meter readings so I didn’t need to go back to the property. Theses guys are so amazing and they really care about the client nothing was to much trouble I can’t recommend them enough. I would actually give 10 stars �.

Date of experience: April 11, 2019

FB
5 out of 5 stars

Absolutely fantastic agents

Absolutely fantastic agents! Friendly, efficient and attentive. Couldn’t recommend the team more highly. As a tenant and landlord I would wholeheartedly recommend you use Townends Addlestone

Date of experience: April 11, 2019

CD
5 out of 5 stars

Sold my house..yea!

I dealt with Sunbury-On-Thames branch when buying a house recently. The service and professionalism was spot on. If I can ever summon up the energy to move again I will be using Townends ... Highly recomended.

Date of experience: April 11, 2019

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