Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

1,000 total • Write a review

Showing 71 - 80 of 996 reviews
RP
5 out of 5 stars

Excellent

Excellent rates combined with good service. I fully recommend them.

Date of experience: June 10, 2025

S
4 out of 5 stars

I have a reoccurring issue with my…

I have a reoccurring issue with my billing regarding my meter reading. On more than one occasion I have had to reach out to Tomato but the issue crops up again. Today I spoke to Pargat on the phone after my emails had gone nowhere. Incredibly polite and helpful young man, walked me through my problem step by step. I reserve the 1* because my problem is yet to be solved but if it does, that is down to Pargat.

Date of experience: June 10, 2025

D
5 out of 5 stars

Friendly and professional

Friendly and professional

Date of experience: June 10, 2025

CR
5 out of 5 stars

Very helpful

Very helpful, clear concise instructions. Good telephone manner. Thank you

Date of experience: June 10, 2025

BT
1 out of 5 stars

Tomato continues to estimate even though they have actual meter readings

Tomato continues to estimate readings even though they are given actual meter readings. They do not answer their emails. When you call Customer Service, all they do is apologise and say that they will get the Accounts Team to re-figure the bill. This never happens! You also cannot speak to anyone in the accounts department. Thankfully in September, we will be looking for a new supplier as our contract runs out in September! If this doesn’t get sorted, I will report Tomato Energy to the Energy Ombudsman!

Date of experience: June 9, 2025

RW
5 out of 5 stars

Good customer services and a great price

Good customer services and a great price

Date of experience: June 8, 2025

MR
1 out of 5 stars

Tomato's ingenious business plan.

I must congratulate Tomato Energy on their ingenious business plan.This year i have provided them with 1.10 megawatts of electricity for free. In exchange I was promised that the vast majority of the grid electricity I have drawn from then would be charged at just 5p per kwh as that is at their cheapest charging period between midnight and 6a.m.mainly to charge my 10.36 kw battery. For the rest of the day I manage with Solar and battery power apart from a few watts which is needed to maintain a connection between the grid and battery when the solar panels are not suppling the grid. Unfortunately I am still receiving greatly inflated bills because I am being charged at a high rate for grid electricity after 6 p.m when I am not drawing from the grid at all. I estimate I have been overcharged at least £300. Obviously I have complained, the phone line staff have been most courteous but I have still not heard from your obviously overworked tech man who seems to be on a three day week judging from the many others in my position. It would seem that Tomato's main problem is to persist with the My Watts monitoring system which has the most abysmal record of probably anything on Trust Pilot ie 80% 1 star. I use the accurate Fox Cloud monitoring system. Ron Repath.

Date of experience: June 8, 2025

子包
1 out of 5 stars

Warnings, don’t use them

I would’ve given a minus 5 if I could, the most terrible supplier ever! We were charged 400 pounds for 3 months ESTIMATED usage of a 2 people’s flat in summer time. While with Octopus we only paid around 70 a month. No communication on delaying our switch until I found out myself after 2 weeks of contracted date, no assistance in accessing my MyWatts account, just kept saying “nothing is wrong please rest assured”! The customer service is non existent, when they don’t know how to or don’t want to proceed, they just completely ignore you. I would warn anybody who considers using this supplier, you don’t want to waste your money and time on their horrendous service, it’s not even cheap!!

Date of experience: June 7, 2025

S
5 out of 5 stars

Great tariff

Zero problems

Date of experience: June 6, 2025

A
5 out of 5 stars

Its a thumbs up from me for Tomato

Good chat with VJ today. I thought initially it might be some kind of sales call to try to make me switch tariffs but appeared to be a courtesy call where he was able to answer some of my questions about my account and how to monitor my usage. Very happy with the Tomato energy tariff options and their customer service. Better than Octopus! Octopus were useless when it came to getting the combination of their app, my smart meter/smart charger, and my car to all talk to each other which is their requirement to charge the car at cheaper rates. Not to mention Tomato are cheaper.

Date of experience: June 6, 2025

Previous1•••789•••100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.