Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

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Showing 991 - 996 of 996 reviews
RM
5 out of 5 stars

So far so good

So far so good, Tailor the customer advisor was very helpful, assisted me with my previous issue, and resolved the current issue, very happy to help me.

Date of experience: January 8, 2025

K
5 out of 5 stars

Seamless transfer to Tomato Energy

Seamless transfer to Tomato Energy. The Life Style taffif is perfect for me with its scheduled lower tariffs.

Date of experience: January 8, 2025

AR
1 out of 5 stars

Goodbye tomato,

I would make a formal complaint except there is no one to complain to because Tomato don't answer the phone or emails. No response on phone or emails over 2 weeks. Perhaps they have shut down. Unable to complete a switch due to lack of communication but now I feel I got off lightly as can't imagine trying to speak to someone in an emergency.

Date of experience: January 7, 2025

IG
1 out of 5 stars

Rotton Tomaato

Useless company. Never answer the phone, never reply to emails, put you on the wrong tariff. I cancelled my DD. If they take me to court I will offer a robust defense with the un-replied to emails that I have sent over two months. Keep away for these merchants

Date of experience: January 7, 2025

J
5 out of 5 stars

Excellent customer service

Received a cold call from RJ at Tomato. I was initially sceptical but after listening to him found that the package being offered was highly competitively priced and I will be able to take advantage of lower prices during certain points of the day because I have a smart meter. RJ also gave me advice about not leaving things on standby and about buying SMART plugs. My account was set up there and then and all my contract info was sent over by email. Thank you x

Date of experience: January 7, 2025

b
5 out of 5 stars

pleasant sales person

A persistent but unfailingly pleasant Sales person. The benefits of changing to Tomato Energy very clearly and positively explained. Will be interested to see how the system works when I am connected.

Date of experience: January 7, 2025

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