Tomato Energy
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Tomato's ingenious business plan.
I must congratulate Tomato Energy on their ingenious business plan.This year i have provided them with 1.10 megawatts of electricity for free. In exchange I was promised that the vast majority of the grid electricity I have drawn from then would be charged at just 5p per kwh as that is at their cheapest charging period between midnight and 6a.m.mainly to charge my 10.36 kw battery. For the rest of the day I manage with Solar and battery power apart from a few watts which is needed to maintain a connection between the grid and battery when the solar panels are not suppling the grid. Unfortunately I am still receiving greatly inflated bills because I am being charged at a high rate for grid electricity after 6 p.m when I am not drawing from the grid at all. I estimate I have been overcharged at least £300. Obviously I have complained, the phone line staff have been most courteous but I have still not heard from your obviously overworked tech man who seems to be on a three day week judging from the many others in my position. It would seem that Tomato's main problem is to persist with the My Watts monitoring system which has the most abysmal record of probably anything on Trust Pilot ie 80% 1 star. I use the accurate Fox Cloud monitoring system. Ron Repath.