Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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See what reviewers are saying

D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

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Showing 21 - 30 of 996 reviews
c
1 out of 5 stars

very bad servicePlease never ever use this company

Please never ever use this company, they are thieves. they were supposed to refund me 9 months ago and have now refunded the wrong amount. i have sent them email again there is no response bad service BBL Windows

Date of experience: July 3, 2025

AA
5 out of 5 stars

They are keeping to the reduced tariff…

They are keeping to the reduced tariff at certain hours and days, which is very okay for me and price same during winter.

Date of experience: July 3, 2025

ED
5 out of 5 stars

Fantastic company who corrupt ofgem &…

Fantastic company who corrupt ofgem & hrmc are ganging up on & are trying to close as they smash there big 5 mates prices. Covid ppe corruption comes to mind..ofgem work for the government & we all know how corrupt they are. Support Tomato and expose the unfairness & corruption cartel against them. Octopus edf, eon British Gas shame on you robbing people.

Date of experience: July 3, 2025

W
1 out of 5 stars

Never Completed My Switch & Under Investigation By OFGEM

I switched to Tomato Energy over 12 weeks ago, completing all the required information including the Direct Debit form. Despite multiple phone calls they have never completed the switch (stating its an issue with the meter). I made a complaint 6 weeks ago and never received an acknowledgement let alone a reply. Today I saw that OFGEM are taking regulatory action against them and they are not allowed to onboard new customers. "On 13 June 2025 the Authority issued its notice of proposal to confirm the Provisional Order dated 10 April 2025, with modifications, imposed on Tomato Energy Ltd (“Tomato Energy”) on the grounds that Tomato Energy is contravening or is likely to contravene Standard Licence Conditions (“SLCs”) 4A, 4B. 1 and 4B" My advice is go elsewhere

Date of experience: July 2, 2025

Ms
5 out of 5 stars

Constantly improving

Tomato energy are really doing their best to constantly improve. The customer service is significantly improved and their billing is clear and concise. Phone calls are answered quickly and they efficiently deal with queries and concerns. I’m really impressed with this company and their efforts to shake up the energy market with genuinely competitive prices.

Date of experience: July 2, 2025

A
1 out of 5 stars

Incompetence, lies, disfunction

See my previous 1 star review for the full story. After months of over-billing, complete incompetence by every person I've had to deal with, and the company having taken payments despite assurances by every employee that the payments had been frozen, I was left with the company owing me hundreds. On the 2nd June after constant fighting I finally got a credit note from the billing team acknowledging over-payments and issuing credit for the £300+ that I'm owed. It stated the refund would be in my account within 7-14 days. Well guess what, like everything else they've said, that was a lie. We're now a month later and no refund. I started chasing as soon as the 14 day window was up and once again find myself being ignored. I'm now starting an ombudsman case. @Tomato Energy, don't you dare have the audacity to reply to this review with the same generic response saying "you've requested details through Trust Pilot" unless you're actually going to do that. You said that last time and it was a lie.

Date of experience: July 2, 2025

Mp
1 out of 5 stars

Incompetence at its best

Joined Tomato Energy in February 25 and I have now lost count of the number of times I have had to call and email them. They answer the phone in good time but that’s as far as it goes, no further action is followed up. Promises of call backs never happen. Yesterday’s conversation went like this: T.E. - I will look into this and phone you later today Me. - I’m not going to hold my breath as you have never got back to me. T.E.- no sir, I promise to call you back today on this number. Guess what? They never called me back. Opening meter readings sent twice and confirmed by email completely ignored with some random number being made up and sent to my previous supplier, but sorry there’s nothing we can do about it ‘ your just have to pay twice for the extra 152 units. Nearly 6 months and only one bill. Numerous phone calls requesting that they send me a bill but still nothing. Press 5 for debt and billing enquiries but that doesn’t exist, you just get put through to customer service who say they will pass the enquiry on but nothing happens. You couldn’t make it up. Dear Tomato Energy, to save time there is no need to go through trustpilot to get my details as per your standard response, here’s my account number 5513825991 and hopefully you will contact me. But I won’t hold my breath.

Date of experience: July 1, 2025

KG
5 out of 5 stars

Best rate going by far

A little bit of difficulty setting up the account, but once in place, it’s the cheapest rate going. I charge my EV and have 6hrs at night and another 4hrs during the day to charge at cheaper rates. What’s not to like?

Date of experience: June 30, 2025

A
1 out of 5 stars

Stay well away

I’ve worked in the energy industry for many years and I started employment with this company approximately 2 years ago. Whilst I was employed with them I raised a number of concerns regarding their contracts and practices. I did this via the correct channels and raised my concerns with the head of the HR department Mr Z Ali. I was then sacked from the company and threatened with legal action against me. There are currently under investigation and rightfully so by OFGEM due to their management and practices. They are also writing their own reviews on trustpilot, I know this as they were doing this when I was there, don’t you think it is strange that people are writing reviews yet they have been ordered by the regulator ( OFGEM ) to stop taking on new customers. Please search the bad/ negative reviews and you will see the true representation of this company. Trust me when I say this but stay away from them

Date of experience: June 30, 2025

TC
5 out of 5 stars

Very quickly answered all questions

Very quickly answered all questions. Was very helpful.

Date of experience: June 30, 2025

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