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Review summary
Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.
Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction.
Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue.
Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.
Very good service at a low cost. Everything is straight forward. They even email you the bill in advance to let you know the amount. I also had a courtesy call by Tan, who was more than happy to answer my questions. I really can not praise this company enough.
A great service for the last 11 months and I am going to renew in August.
I’ve been billed on time, accurately every month and have had no need to make contact with the Customer service team.
Shoutout to Tam from Tomato for proactively checking on my satisfaction with the service.
Tomato haven’t been able to generate a bill for 3 months due to connection error. I have tried to get this resolved on several occasions with no luck.
I spoke to Pargat today and he was extremely helpful, professional and friendly. He is knowledgable and advised me to send a photo of the meter which will then generate a bill. He was the first person to advise me this rather than passing the issue on to someone else. Great customer service from Pargat, thankyou!
Showing us the way ENERGY should work for ALL OF US
Having 27 years experience paying for my home utilities, there has been one clear difference between Tomato and my previous providers.
Tomato have been the only company that have provided me a TIME OF USE plan. Instead of having ONE price throughout a 24 hour period, I now have THREE prices over FOUR DIFFERENT time zones.
This in my opinion has helped me shift my energy behaviours throughout the day.
I now switch on my washing machine, dishwasher and charge my car between 1 am and 6am.
This is because my FOUR time zones are as follows
The prices below are approx.
1st rate the 22p ALL DAY (HOWEVER)
09:30 - 11:30 am - prices drop to 13.5p
20:30 - 22:30 pm - prices drop to 13.5p
THEN - 01:00 - 06:00 am prices drop to 5p
My bill has gone from approx £80 PCM to around £45. !!
YES, I can understand people’s frustrations, however, Tomato are offering customers that have suitable meters a plan that no other energy company is really offering.
Hats off to the team and their vision to offer something that works for everyone in this day and age.
The national electric grid is struggling as it is to meet our country’s growing demand and by Tomato Energy offering us the opportunity to switch our home energy usage behaviours, allows us all to benefit.
More money in our hands at the end of the month, and this in turns essentially supports our energy infrastructure to keep up with our growing demand.
WELL DONE TOMATO
I continue to refer my friends to Tomato Energy to my friends because of the excellent Customer Service and the range of value-for-money tariffs.
Once again Customer Services have provided comprehensive, efficient and effective service. My circumstances have changed and I needed to switch Tariff, but I wasn't sure what would be the best. Customer Service patiently took me through the various options and after I decided I was quickly switched without any fuss. I continue refer my friends to Tomato Energy.
They're the supplier to The Student Energy Group and should be aware of the issues this company is causing to customers using your name (energy) if you're going to supply them.
We’ve had ongoing issues with this company throughout the year, and despite my efforts to avoid leaving a negative review, their recent email response offered no meaningful support.
Key Issues:
1. Misleading Gas Charges at Move-In
Before we even moved into the property (July 2024), we were repeatedly told we owed money for gas — even though we were on a top-up meter with another supplier (Ovo). It took multiple phone calls to resolve this, and only after significant push back did they admit we didn’t owe anything. This created a great deal of stress during our move, especially as I was receiving multiple emails a day pressuring me to sign a contract for a service they weren’t providing. Big thanks to the Scottish Gas sales guy that pointed us to this issue.
2. Faulty App & Poor Communication
Their app has never worked for uploading meter readings. Despite raising this in every email, nothing has been done to fix the issue. I strongly advise anyone using this company to keep detailed email records, as you cannot rely on the app to track or submit information accurately.
3. Overcharging Despite Using Less Than the Allowance
Our monthly payment was £72.67 for an allowance of 2,500 kWh. We only used 2,366 kWh (below both our allowance and the UK average of 2,546 kWh), yet they’re now demanding £917.13 — claiming we’ve only paid £733.97, when our records and their own app show £775.89 paid since August 2024. There’s no clear justification for the additional £183.16 they’re trying to charge. Their response was vague and unhelpful, simply suggesting we "double check" and take no further action if everything "looks correct."
Final Thoughts-
I initially stayed with them because they branded themselves as a green energy company and other reviews showed that they block requests to change companies, but I now regret the decision. If you’re moving or renting, always ask who the supplier is. This was a rookie mistake on our part, and one we won’t repeat.
Signed up with Tomato for their low rates and wasn't billed for a while which left confused but when the bills did arrive and I had issues clearing them all, Pargat and the customer service team were exceptional at helping me get the payment plan sorted in a convenient manner. Couldn't recommend them enough
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