Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

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Showing 31 - 40 of 996 reviews
c
5 out of 5 stars

I've been with tomato energy for nearly…

I've been with tomato energy for nearly twelve months and i agree there were a few teething problems at the start with billing etc but since them they have been absolutely great .whenever I have had to phone them they have been really quick to answer and polite.my bills have been a lot cheaper since moving to them from one of the big companies and I hope to be with them for many years to come.

Date of experience: June 29, 2025

A
2 out of 5 stars

Starting to get rather irritated with…

Starting to get rather irritated with Tomato Energy now. When I first joined, I left quite a good review but actually, this seems like a deeply unserious energy company. They answer the phone quickly but they always sound like they're annoyed that you called them and they're so rude. But the main thing is that they're not paying me for my export. I have been using the 5p night rate for as much as I can to get more export at 7p during the day. However, if they won't pay me for it, I've just used extra grid electricity and basically completely wasted my solar. I should be getting more money than I'm spending at the moment so if they try to charge me for my import but don't pay my export, they're getting nothing out of me!

Date of experience: June 26, 2025

Cr
1 out of 5 stars

Licence needs to be revoked

I recently left this company as they appear to fail in every way with the following issues. 1. Incorrect billing. 2. Ignorance of complaints. 3. Promises to come back to the customer within 5 days and nearly 2 months later complaint still not addressed. 4. I switched to an alternative supplier at the beginning of June, yet I have not yet received any communication other than a email today from mywatts, even though Tomato aren't any longer my supplier. Whilst I can say that talking to someone on the phone promising action to be undertaken by them is one thing, getting it done is another matter. I can well understand why the regulator has suspended this company from taking on any further customers, whilst at the same time, and with my own experience of them to date I couldn't ever recommend them to anyone. I have a unresolved complaint that goes to the Ombudsman on the 29th of this month.

Date of experience: June 25, 2025

JS

J S

US

1 out of 5 stars

Owed money? Good luck getting it!

I'm owed £80 by this company, £40 for failure to issue my final bill within 6 weeks, and another £40 for failure to pay the first £40 within 10 working days. This is a legal obligation on Tomato Energy. Despite raising a formal complaint, chasing it up by email, then phoning, Tomato Energy has failed even to acknowledge my complaint (contrary to its own T&C stating they will acknowledge within 5 working days). When I phoned, I was promised an update by email that never came. It seems I have no choice but to wait until I can refer my complaint to the Energy Ombudsman. Though I fear a law breaking company like Tomato Energy may not even comply with the Ombudsman's decision. It is a bad sign when even HMRC has to take legal action (winding up petition) to get what it is owed.

Date of experience: June 25, 2025

EM
5 out of 5 stars

Friendly and helpful follow up

Friendly and helpful follow up call on our solar panels and tariffs

Date of experience: June 24, 2025

AP
5 out of 5 stars

I have to be honest

I have to be honest, I was loosing hope to speak with someone within the company that could actually look into the issue I raised. After several attempts to resolve things I have spoken with Alex who went above and beyond to find out what was going on. A big thank you to Alex!

Date of experience: June 24, 2025

MM
1 out of 5 stars

Buyer beware.. scam untrustworthy company!

This is by far the worst company out there. Please do not use this company they are a scam and fraud company. We recently started using them and gave them our meter readings along with a photo of it - after the 2nd month we checked the online portal and the meter reading which they had was really high - we reached out to them and sent a photo of our meter reading showing the discrepancy I was then advised that we would hear back and this credit would be raised. It has been 3 months so far and I have only had one email to say this is being dealt with and I have called up numerous times and the last being today and speaking to aqeeb or Aqib who was unhelpful and said he could not assist and there was no manager available. We have been paying for the last 3 months the bill which is higher than what it should As the reading they have is much higher Than what is on our meter. This is by far the worst company and they do not care about their customers. I urge people do not go with tomato energy and go with much more reputable companies out there. Beware this is a fraudulent company .

Date of experience: June 24, 2025

ES
5 out of 5 stars

Bill Query

I had to ring Tomato energy this morning about my bill and spoke to Harvey. He was very friendly, approachable and knowledgeable and answered my query quickly. My problem was solved and I am a happy customer, thankyou Tomato!

Date of experience: June 24, 2025

CL
5 out of 5 stars

Good price…

Cheapest electricity charges I could get after shopping around extensively. I have been with them for around six months and found them good.

Date of experience: June 23, 2025

N
4 out of 5 stars

All works

All works, good rates, first bill took a little longer than expected, but since then everything as expected. Octopus were bad with final bill, changing it delaying it in comparison TE have been great.

Date of experience: June 23, 2025

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