5 months ago
Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new car, they took the payment, set up a direct debit… Then called two days later to say... See more
6 months ago
I spoke to a lovely lady and she was so helpful made everything easy for me to understand as i was a bit confused about everything. She was so understanding of my situation which made me more comforta... See more
6 months ago
Nice man Avi Sorted me x
6 months ago
Spoken to a man called Akeel and he was very helpful, well spoken and very understanding. Was great help when it came to discussing my debt and helping me out with an affordable payment plan. Thank y... See more
Something I have put on calling about for a while as past experiences with these companies hasn’t been great, always felt bullied. Well not when I spoke to Declan he was very understanding, took time to listen and actually let me speak. Payment plan all set up and very straightforward.
The team were very understanding about my current health issues and could set up an affordable payment so it was no longer missed
Lol was very helpful and made the process easy
I spoke to a lady called Ren. She actually sorted this problem I've had out really well. Very pleasant and made 100% sure that it was affordable.
Clint handled my situation professionally and swiftly. He made me feel comfortable and offered a suitable plan for me.
Very helpful thank you adam
Keo was fantastic was very helpful young man really felt a weight had been taken off my shoulders thank you very much again
Clint was amazing he kept things short and sweet and now I am on an affordable plan that can clear my debt 😊😊
Spoke with a lovely person named Adam. Dealt with my account very quickly and efficiently. Made a huge difference speaking to an actual person for a change. No hours waiting on hold answered the phone within minutes and Adam who answered the call dealt with all my queries from start to finish. Very pleasant customer care experience.
Had a phone call from billy this morning he was very nice and polite on the phone and understanding, thank you.
Very straightforward. Danielle was very helpful and understanding. Made the whole process easy and was able to answer all of my questions Thank You
Jessica my case manager was very helful and friendly. Counsel Ebony is cut above. Extremely capable, well organised and provided excellent representation.
I would like to give and share my appreciation, respect, gratitude for his kindness, understanding and for genuinely listening(RARE!). To the bosses at TM Legal, Sash, is a keeper!!! Don't let him go anywhere 🤙😉💥👌👏 A great ambassador for your great organisation🖖💥👌 Thank you!!!
Daniel was very understanding and helpful
Aqil was very polite and efficient.
Spoke to Keo today he was very helpful and explained everything I needed to know.
Absolutely awful company
I spoke to Avi who sorted out my payment plans for me and I am so relieved. It was very straight forward. Thank you Avi.
The ladie was so polite and help me through all the crap
Spoke to Conner this morning about a missed payment, was very understanding and redone my direct debit for me rather than the way I was paying
Based on analysis of 70 reviews rated 1-2 stars for TM Legal
“Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new ca...”
“this fifth payment failed (i didn't have money in bank account), which they said i'm now in severe arrears as it fail...”
“They keep putting fake reviews to control the 10% of bad ones, c'mon Trustpilot, sort them out”
“Please do not give your standard generic response with the usual false names, and again I see more false 5 star reviews”
“Review number 6, but this time a letter headed by TM Legal but now saying Perch Capital Limited v myself”
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TM Legal is a specialist law firm based in the UK, authorized and regulated by the Solicitors Regulation Authority. The company focuses on providing debt recovery and litigation services to both individual and business clients. With a commitment to helping customers navigate legal challenges, TM Legal offers a range of solutions tailored to meet the needs of those dealing with debt-related issues. As a trading name of TM Legal Services Limited, the firm operates within the Perch group of companies, which includes various entities specializing in debt resolution and financial services. TM Legal aims to assist clients in understanding their legal options and managing their accounts effectively, ensuring transparent communication throughout the process. Their dedicated services cater to a diverse clientele, from personal debtors to corporate entities seeking legal support in debt recovery matters.
TM Legal receives overwhelmingly positive feedback from customers, with many praising the staff's understanding and compassionate approach during difficult times. Reviewers frequently mention how helpful and efficient representatives like Ranell, Ash, and Bianca are, often alleviating stress and providing clear explanations. The customer service experience is highlighted as a strong point, with many expressing gratitude for the support received. However, a small number of critical reviews raise concerns about the company's legitimacy and payment practices, suggesting that some feel misled or pressured. Despite these negative sentiments, the majority of consumers appreciate the professionalism and care shown by the staff. Overall, TM Legal is viewed positively, with a strong emphasis on helpfulness and understanding.
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