The professionalism and although I…
The professionalism and although I don't want to pay this bill, I feel like I should lol

5 months ago
Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new car, they took the payment, set up a direct debit… Then called two days later to say... See more
6 months ago
I spoke to a lovely lady and she was so helpful made everything easy for me to understand as i was a bit confused about everything. She was so understanding of my situation which made me more comforta... See more
6 months ago
Nice man Avi Sorted me x
6 months ago
Spoken to a man called Akeel and he was very helpful, well spoken and very understanding. Was great help when it came to discussing my debt and helping me out with an affordable payment plan. Thank y... See more
The professionalism and although I don't want to pay this bill, I feel like I should lol
Explaining that I was suffering with mental health problems at this moment in time there was no regards as to my state of mind. All the agent kept doing is try to make me pay more money or the full balance that I could not afford. After explaining that I wanted just to carry on my normal payment plan he just read through the plan and abruptly ended the call. I was left feeling very low.
The Gentlemen who was helping me today was very friendly and more Concerns of my mental health and making sure that I was doing the right payment plan for me. So he's gave me a month leeway to get my priority debts in order before making a payment plan with yourselves and I'm much grateful for that.
Further to my conversation today with sash I feel a load has been lifted . I feel he created a payment plan that matches my current circumstances . He was very understanding and easy to talk to .
Kat was so helpful and friendly.
Website is terrible to set up a payment plan Have to scroll back about 100 times to set my date of birth up!. Then when you enter card details, it asks for date of birth again, so scroll back another bloody 100 times. Yes, tried different browser!
Keo showed understanding and was very respectful and patient. Very efficient and helpful thank you Keo!!
Hi bill was absolutely brilliant he has helped me so much to get this debt gone he is a credit to you
Avi was very helpful and understanding.
Very patient and explained the situation clearly with reasonable solutions.
Ash is a fantastic advisor. He was able to sort out my issues quickly and was also able to advise of a refund due back to me due to over payment. Ash did all the necessary checks. Very happy with the service!
Mo was very polite and cheerful xx he was clear when he gave me the advice I needed xx he also updated my medical needs xx all round good service xx thank you MO xx
Very professional and made payments easy and will work with customers to help in their situation
Ridianne/ Midianne was amazing, sympathic and listened to what i was actually saying to her. Really helped me feel at ease about my current situation. Wonderful lady
Clint was extremely helpful and polite in helping me. A credit to your team.
Very helpful & polite & also reduced the amount I had to pay, If you need help with anything financially these are the people to contact you won't regret it 100%✌️😎👍
Mr. Avi was super helpful today as he was able to provide me with an excellent customer service and quick resolution of my concerns.
When Reo rung me he was very nice to talk to and helped sort out my problem
Extremely disappointed with the field agent who hand posted a letter due to the fact the guy has gone to my neighbours house asking if I live next door before posting the letter, it's unprofessional, frustrating and Extremely embarrassing for me.
Billy was Very polite and helpful
Based on analysis of 70 reviews rated 1-2 stars for TM Legal
“Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new ca...”
“this fifth payment failed (i didn't have money in bank account), which they said i'm now in severe arrears as it fail...”
“They keep putting fake reviews to control the 10% of bad ones, c'mon Trustpilot, sort them out”
“Please do not give your standard generic response with the usual false names, and again I see more false 5 star reviews”
“Review number 6, but this time a letter headed by TM Legal but now saying Perch Capital Limited v myself”
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TM Legal is a specialist law firm based in the UK, authorized and regulated by the Solicitors Regulation Authority. The company focuses on providing debt recovery and litigation services to both individual and business clients. With a commitment to helping customers navigate legal challenges, TM Legal offers a range of solutions tailored to meet the needs of those dealing with debt-related issues. As a trading name of TM Legal Services Limited, the firm operates within the Perch group of companies, which includes various entities specializing in debt resolution and financial services. TM Legal aims to assist clients in understanding their legal options and managing their accounts effectively, ensuring transparent communication throughout the process. Their dedicated services cater to a diverse clientele, from personal debtors to corporate entities seeking legal support in debt recovery matters.
TM Legal receives overwhelmingly positive feedback from customers, with many praising the staff's understanding and compassionate approach during difficult times. Reviewers frequently mention how helpful and efficient representatives like Ranell, Ash, and Bianca are, often alleviating stress and providing clear explanations. The customer service experience is highlighted as a strong point, with many expressing gratitude for the support received. However, a small number of critical reviews raise concerns about the company's legitimacy and payment practices, suggesting that some feel misled or pressured. Despite these negative sentiments, the majority of consumers appreciate the professionalism and care shown by the staff. Overall, TM Legal is viewed positively, with a strong emphasis on helpfulness and understanding.
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