The Pillow Home

3.5402097902097904 out of 5 stars
3.5
Great572 reviews

TrustScore

3.5
3.5402097902097904 out of 5 stars
Great
5 out of 5 stars
330
4 out of 5 stars
40
3 out of 5 stars
2
2 out of 5 stars
9
1 out of 5 stars
191
572 reviews in total

Review summary

The Pillow Home has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

As an avid golfer with neck pain from…

As an avid golfer with neck pain from the repetitive rotation and extension in my swing, my sports medicine physician re...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Be aware that if you need to make a…

Be aware that if you need to make a return, you are responsible for mailing it back to China!

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

The Pillow Company took over 6 weeks to…

The Pillow Company took over 6 weeks to deliver the product, lied about where it was, didn’t get me a tracking number fo...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Don’t buy from this company

Having sent back a faulty product on March 17th, using the address I was given by the company for the return, spending a...Read more

0
0
🔥 High engagement

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Harper Paige
Harper Paige
1 reviews
about 1 year ago
5 out of 5 stars

Best Purchase I've Made

After trying dozens of pillows, I finally found one the actually does what it promises. I've never had such a peaceful night's sleep

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Ethan Barbeau
Ethan Barbeau
1 reviews
about 1 year ago
5 out of 5 stars

Life-Changing Support

For years, I had a hard time falling asleep and staying asleep. This pillow's design supports my neck perfectly. It took me a couple of nights to get used to, but now, I can't imagine going back.

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Ruby1036
Ruby1036
1 reviews
about 1 year ago
5 out of 5 stars

It is creating an ergonomic-shaped…

It is creating an ergonomic-shaped pillow that molds to our head and neck. Since using it, I have had a restful night's sleep. I stop getting shoulder and muscle pain and feel an overall sense of peace. This pillow is such a great investment. I will order another one for my family.

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Ichyfanny
Ichyfanny
1 reviews
about 1 year ago
5 out of 5 stars

The only pillow you will ever need

The only pillow you will ever need, 10/10

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Rick Peterson
Rick Peterson
1 reviews
about 1 year ago
5 out of 5 stars

Great pillow

I really like it. Great head and neck support. Haven’t woken up with sweaty hair either. Great pillow

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about 1 year ago
5 out of 5 stars

I needed a new pillow, happy with this purchase

I needed a new pillow. My pillow is made with buckwheat and I loved it however it was starting to get thinner from ware. Getting this pillow was taking a chance. I have used this pillow for a week and I like it a lot and will continue to use. My neck issues have subsided in fact I didn't think I really had an issue with my neck. What I was experiencing with my neck I thought was from aging I am 68. The stiffness and soreness I was experiencing was from my old pillow. It did take several nights to adjust, I do recommend this pillow

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Patsy Josling
Patsy Josling
1 reviews
about 1 year ago
4 out of 5 stars

So far so good!

So far so good! I haven’t woken up with a headache yet, since I swapped my pillow. It has only been about two weeks though. I will be interested to see how long I can go this time without a headache! I also, now sleep with a pillow between my legs which keeps me in a much straighter position, since I tend to sleep on my side! Here’s hoping it is the end of my awful headaches!

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about 1 year ago
5 out of 5 stars

Great pillow.

Great pillow.

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Consumer
Consumer
1 reviews
about 1 year ago
5 out of 5 stars

I have the side sleeping pillow

I have the side sleeping pillow, and it is absolutely fantastic. From the first night I slept on it was incredibly comfortable and my body felt properly positioned. It’s taking me a long time to find the perfect pillow. But I finally have!

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Eileen
Eileen
1 reviews
about 1 year ago
5 out of 5 stars

Great value for money

The pillow is well made, comfortable and it keeps it's shape. Really a great addition to my bed, I love to read at night and this pillow is helping me not slouch. Would highly recommend it!

Helpful?
about 1 year ago
1 out of 5 stars

Scam

I ordered a pillow when it arrived, it was exceptionally poor quality, and the company agreed that if I returned it, I would get a full refund. I returned the item to China as requested, advised the company of the tracking number, and provided a copy of the receipt. The company failed to authorise the release of the item from Chinese customs (I understand this is a common scam in China), resulting in the return being rejected. So I am out both the cost of the pillow $154 (actually worth barely $20!) and $68 for postage. Have emailed them and not had a reply. Also fair trading have emailed them and not had a reply contrary to their statement below that they take the matter seriously the outcome of this comment was they asked for photos of the postage/return label by chinese post and the tracking number which i immediately provided and they wanted me to resend the item back to them in China at yet another cost of $68 with no guarantee they will release it from customs or meet their end of the bargain. Words are cheap. Actions speak volumes. I am of the opinion that this is a scam.

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Eric G.
Eric G.
1 reviews
about 1 year ago
5 out of 5 stars

Amazing support for reading in bed

I recently bought the Luxury Wedge Pillow from The Pillow Home, and it has been such a great addition to my bedtime routine. I love reading or watching TV before bed, but it was always hard to find a comfortable position. The wedge pillow provides the perfect amount of support for my back, and I can sit up comfortably for hours. The memory foam feels luxurious and holds up well even after weeks of use. Plus, the cover is super soft and easy to clean. I can’t imagine not having this pillow now. It has really made a difference in my comfort.

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about 1 year ago
1 out of 5 stars

Appalling Refund Policy

I've had a very similar response to other people posting reviews. The quality is well below standard and in no way matches the photographs posted on the website. It's interesting that Pillow Home claim that the majority of their customers are happy with the product - 35% of reviews on Trustpilot are 1 star. It's hardly a resounding majority. I tried to arrange a refund and was advised that I'd be liable for the costs of returning the item from the UK to China, which will cost more than the product itself. Despite Pillow Home's claims, that is absolutely not clear in their website refund policy (the company is clearly located in the US).

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Joanna D.
Joanna D.
1 reviews
about 1 year ago
5 out of 5 stars

Changed my sleep

I’ve had trouble sleeping comfortably for years, and I’ve tried so many different pillows, but nothing worked. A friend recommended CozyRest to me, and I was hesitant at first because I’ve been let down by other pillows. But after using it for a few nights, I could feel the difference. My neck is supported all night long, and I don’t wake up with that stiff, sore feeling anymore. It’s been a life-saver for me. I can finally sleep through the night without waking up in discomfort. Thank you CozyRest!

Helpful?
Camilla
Camilla
1 reviews
about 1 year ago
1 out of 5 stars

Øv øv

Øv øv. Et kinesisk scam firma, der lover 5 dages levering til Europa, men 40 dage efter at penge er trukket, ingen pude eller pudebetræk. Bla bla fra kundeservice der lover og lover. Tracking er fra Kina, selvom alt på hjemmesiden indikerer Amerika. Samme fotos kan findes på Temu til 10% af prisen. ØV! Opdatering januar 2025, de lover at sende og jeg har igen fået ubrugelig pakke tracking, men ingen varer er kommet.

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Emily J.
Emily J.
1 reviews
about 1 year ago
5 out of 5 stars

Best sleep I’ve had in years

This pillow is honestly a game changer. I’ve been dealing with neck pain for so long and thought it was just something I had to live with. After trying so many pillows, I didn’t have high hopes for CozyRest, but I was wrong. This is hands down the most comfortable pillow I’ve ever used. The support it gives my neck is just right, and I wake up pain-free every morning now. I even fall asleep faster! Honestly, I didn’t think a pillow could make this much of a difference, but it really has. Couldn’t recommend it more.

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Amy Ung
Amy Ung
1 reviews
about 1 year ago
1 out of 5 stars

90-day guarantee, free return is a lie!

Ordered the neck pillow when I saw the 90-day guarantee cause I have been suffering with neck pain. Used it for a few days and didn’t see any difference + my left side jaw started hurting because of the pillow. My pillow also looks different from their website photo. Contacted them to initiate a return, emailed 3 times, never heard back. Left a negative review on their website saying their claim for 90-day guarantee is a lie. To my surprise the review is now deleted on their website. Wow what a scam!

Helpful?
about 1 year ago
5 out of 5 stars

The best pillow with the best quality

After years of looking for the right pillow, I found it! No more pain in the neck in the morning. My sleeping quality has improved.

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about 1 year ago
5 out of 5 stars

Made for the neck commodity

I had a small car accident a couple years ago, and since then I could get a good sleep because of the neck. I went to the doctor and he told me that the reason I wasn't getting a good sleep was because I didn't have I good pillow, since I bought this one my sleeps are getting way better, is like the pillow is made just for the comfort of your neck. I am so happy with it and my brother is too.

Helpful?
daniel garcia
daniel garcia
1 reviews
about 1 year ago
5 out of 5 stars

Sleep great

I have been having problems sleeping for a long time,specially with neck pain. Thanks to this pillow my sleep has improved dramatically, Im really grateful.

Helpful?

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