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Scam
I ordered a pillow when it arrived, it was exceptionally poor quality, and the company agreed that if I returned it, I would get a full refund. I returned the item to China as requested, advised the company of the tracking number, and provided a copy of the receipt. The company failed to authorise the release of the item from Chinese customs (I understand this is a common scam in China), resulting in the return being rejected. So I am out both the cost of the pillow $154 (actually worth barely $20!) and $68 for postage. Have emailed them and not had a reply. Also fair trading have emailed them and not had a reply contrary to their statement below that they take the matter seriously the outcome of this comment was they asked for photos of the postage/return label by chinese post and the tracking number which i immediately provided and they wanted me to resend the item back to them in China at yet another cost of $68 with no guarantee they will release it from customs or meet their end of the bargain. Words are cheap. Actions speak volumes. I am of the opinion that this is a scam.