TH
The Pillow Home
View company profile →
Appalling Refund Policy
I've had a very similar response to other people posting reviews. The quality is well below standard and in no way matches the photographs posted on the website. It's interesting that Pillow Home claim that the majority of their customers are happy with the product - 35% of reviews on Trustpilot are 1 star. It's hardly a resounding majority. I tried to arrange a refund and was advised that I'd be liable for the costs of returning the item from the UK to China, which will cost more than the product itself. Despite Pillow Home's claims, that is absolutely not clear in their website refund policy (the company is clearly located in the US).