The Pillow Home

3.5402097902097904 out of 5 stars
3.5
Great572 reviews

TrustScore

3.5
3.5402097902097904 out of 5 stars
Great
5 out of 5 stars
330
4 out of 5 stars
40
3 out of 5 stars
2
2 out of 5 stars
9
1 out of 5 stars
191
572 reviews in total

Review summary

The Pillow Home has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

As an avid golfer with neck pain from…

As an avid golfer with neck pain from the repetitive rotation and extension in my swing, my sports medicine physician re...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Be aware that if you need to make a…

Be aware that if you need to make a return, you are responsible for mailing it back to China!

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

The Pillow Company took over 6 weeks to…

The Pillow Company took over 6 weeks to deliver the product, lied about where it was, didn’t get me a tracking number fo...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Don’t buy from this company

Having sent back a faulty product on March 17th, using the address I was given by the company for the return, spending a...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
Nada Stewart
Nada Stewart
1 reviews
11 months ago
5 out of 5 stars

Worth the wait

Waiting over a month for delivery, was worth it. Blissful relaxing sleep like never before!

Helpful?
11 months ago
5 out of 5 stars

I suffer from a neck injury

I suffer from a neck injury and my everyday pillows were aggravating my injury so much I'm in physical therapy. My husband bought your pillow and I must say it has helped alleviate my pain and gives me an excellent night's sleep.

Helpful?
K Č
K Č
1 reviews
11 months ago
4 out of 5 stars

Pillow

Good support but a little too firm for me. I wish the memory foam was more flexible and softer.

Helpful?
Matthew Auran
Matthew Auran
1 reviews
11 months ago
1 out of 5 stars

Read reviews first - turns out it’s a sketchy Chinese company

Sketchy Chinese company - products not as shown on the website. Pillow smells like pure chemicals, utterly unusable and not like the pictures. Have reported to Better Business Bureau. Buy only if you like wasting your money 🤣 also there are good substitutes on Amazon I found after this debacle!

Helpful?
11 months ago
5 out of 5 stars

I am overwhelmed with how much this…

I am overwhelmed with how much this pillow has helped me . I used to have 3 to 4 migraines a week.I've had one migraine in four weeks and I have never slept better. Don't hesitate buy this pillow.I promise you won't be disappointed.It really does do what it is advertised to do.

Helpful?
Anna
Anna
1 reviews
11 months ago
1 out of 5 stars

Absolute scam!!

Absolute scam!! DO NOT BUY FROM HERE. Nothing like the images, very bad quality and smells like chemicals. I can’t believe how much they charge for something not deserving of being sold for even $10. Very disappointing. I hope this message stops someone from being scammed like I wish I had.

Helpful?
11 months ago
5 out of 5 stars

Excellent purchase

Very satisfied with this product. Has provided an improved sleeping nightly experience since using it.

Helpful?
11 months ago
1 out of 5 stars

DO NOT BUY THIS PILLOW

DO NOT BUY THIS PILLOW. It smells like chemicals and is very small and flimsy. it does not look like the picture at all and their money back guarantee is complete nonsense as you have to pay for the freight back to China. I repeat DO NOT BUY!!!

Helpful?
Ana Maia
Ana Maia
1 reviews
11 months ago
5 out of 5 stars

Surprisingly good

Honestly, I was a bit scared.. but when I tried it was love at first sleep hehe I move so much and have so much sleep positions that was hard for me to get comfortable, but this pillow can covered all of my moves!

Helpful?
11 months ago
4 out of 5 stars

Good pillow

Good pillow. Fullfil almost all expectation

Helpful?
Dean Lawrence
Dean Lawrence
1 reviews
11 months ago
5 out of 5 stars

Superb Quality

The attention to detail and quality materials are evident. This is a premium product.

Helpful?
11 months ago
1 out of 5 stars

Definitely a scam company.

Definitely a scam company. Pictures do not show the product you get. Customer service ? There is non. I wanted to return my product and received a mail that I should return it to a postal address in China paying the return cost myself.

Helpful?
11 months ago
1 out of 5 stars

I was flagged by this Chinese company…

I was flagged by this Chinese company stating the truth about their product being garbage and should be priced under $10. This company uses good marketing to deceive its purchasing customer. The product is super flat and when you lay your head on it, you will feel the floor because of it being so thin. Save your money, I lost my $80 buying this scam, save your money before it’s too late. Also you know it’s a scam from all the AI reviews that give 5-stars after every bad review. Such a scam.

Helpful?
11 months ago
1 out of 5 stars

100% Scam!!!

100% Scam!!!! First, the quality of the pillow was a joke. The website is very deceiving as the 90-day money back guarantee (no questions asked) is also not true. The phone number listed is not in operation. If you copy the listed New Mexico address and paste into Google Earth, you can see there is no such business at this address. We received the instructions for returning and I repackaged the pillow. When I went to the UPS Store, I was told the least expensive shipping option is $576.00. In other words, you are not getting a refund of $79.00 is it costs $576 to return. Very creative scam! Our next step is contesting the charges with our bank and I have already initiated written complains with YouTube where this product is advertised . Chances are all of this business is conducted in the People’s Republic of Communist China. I have reached out to the three organizations which The Home Pillow claims to have earned awards and/or certifications. They are CertiPUR-US, Users Choice 2024 and IF Design Award. While I have already reach out to all three organizations individually and awaiting a response, these too look to be fraudulent claims.

Helpful?
11 months ago
5 out of 5 stars

Yes= pillows are comfortable

Yes= pillows are comfortable, i dont get neck pain anymore.10/10. They are a bit 'low', compared to a normal pillow but then again, pillows are made for SLEEPING. Quality is decent too

Helpful?
Tharmila Raj
Tharmila Raj
1 reviews
11 months ago
1 out of 5 stars

AVOID, AVOID, AVOID

I bought a pillow from this awful company on December the 15th thinking it was a UK delivery. Their website is very deceptive and offers a 90 day money back guarantee. Don’t fall for it. They are China based and don’t offer anything as their customer service is crap. On the 15th of December I emailed and asked them to swap the pillow for a different colour as I did not realise the colour I had ordered was too dark. I was assured via email that this would happen. I emailed again on the 18th and was told that they had definitely changed the e colour. The pillow finally arrived on the 3rd of January. The colour was still the same no change. I emailed to be fobbed of with an email that offered no solution. They have pillow covers that I would have been happy as a resolution. Not only that I emailed with screenshots of all the correspondence emails between myself and them only to have no response. They are avoiding me.

Helpful?
Renee
Renee
1 reviews
11 months ago
5 out of 5 stars

Love not smacking my head on the…

Love not smacking my head on the headboard anymore!

Helpful?
11 months ago
5 out of 5 stars

Not your average pillow

OMG I knew the purchase of this funky looking marshmallow pillow would be good but extremely good WOW what it said it would do it does it actually goes off the richter scale!

Helpful?
11 months ago
5 out of 5 stars

Soft Yet Supportive

This pillow strikes the perfect balance between softness and support. It’s amazing.

Helpful?
Emerson Z.
Emerson Z.
1 reviews
11 months ago
5 out of 5 stars

Consistently Great

I’ve had this pillow for months, and it’s as comfortable now as the day I bought it.

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About The Pillow Home

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.