11 months ago
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
11 months ago
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
11 months ago
Courtney was a great help very professional service
11 months ago
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Needed to change my deets. Even tho it was a Sunday morning and I was half asleep, Courtney was awake and on it! Really impressed with how quick she came to my rescue and how quickly she responded. Thank you.
Hi i wanted to know how to change my bank details for my Superdrug sim . A lovely lady called Courtney helped me very friendly and helpful she gets 10/10
very fast and knowledgable help as always thanks again
Everything went according to plan even tho I didn't speak to a human. There coustmer care is second on none. Just got my 10 quid cash back as well.
Great service and Courtney was so helpful and within few seconds solved my issue 👍👍
Superdrug rep, Courtney was very pleasant and helped resolve my Sim activation issues promptly. She shared useful links too.
I spoke to Courtny this morning and was able to blacklist my device with minimal effort .
Superdrug Assistant manager KIM at Beckenham High Street, help me with my SIM card concern yesterday, Most of the staff are really very nice and supportive. Today I had a chat with Magenta from Superdrug mobile (online chat room), she is very supportive, she also managed to resolved my other concerns and answered all my enquiries. Magenta from Superdrug mobile Kim, Asma and other staff of Superdrug Beckenham High Street deserves to be given an award. They are good example and model to other employees. That is how the company should run. More power to Superdrug shop and mobile. Keep up the good work and great service.
Carmen help me really good when I was activating sim card for my child. Really good costumer service.
Carmen very helpfully Thank you
Vinnie couldn’t do enough to help my transfer over and put my mind at ease. Thank you😌
Superdrug mobile customer service was very good today. I was dealt with immediately by online support. Magenta dealt with my issue promptly and very efficiently.
quick and effective thanks to agent Courtney
I had an issue with my Internet speed and it was solved so quickly with Courtney's help via the live chat. Seamlessly resolved in minutes, thank you for your kind customer service.
Deeply disappointed and have to leave superdrug mobile.My debit card was damaged in hospital car park machine.I had to order a new one.I COULD NOT ACCESS the dashboard.Watson instructions made no sense. I went to Epping Superdrug two days in a row, TAM and the manageress spent two hours trying to help they were patience itself.They went on live chat and waited and waited.It was a disaster so i decided to leave as i had no phone to use for the hospital.I AM A LONGTERM CUSOMER as is my husband.LIive chat was useless.I CANNOT THANK EPPING SUPERDRUG enough, but i did not find the system user friendly
Very quick and easy help. I was very confused with my issue and Carmen helped me a lot thank you!
I was trying to disconnect my wife's email address from my account so she could activate a new simcard. Carmen understood the brief immediately and actioned everything within minutes. This is after I was told it would take a long time to do by another agent yesterday. Carmen was friendly and clear and took the time to answer all my questions. She made the whole process as pain-free as possible, for which I am very grateful. Thank you once again for your great service.
Standout customer support. Just received the best customer support service from Courtney at Superdrug mobile. Im thank you so much for aiding a fella whose not that upto date with online issues
Great service, knowledgeable customer care team that are not pushy, super competitive prices and no contracts. What's not to like? The Chat widget works really well and I have always had really good interaction, the last excellent interaction was with Courtney
Thank you Carmen for your help! ✌🏽🌹🎊🎉
Based on analysis of 29 reviews rated 1-2 stars for Superdrug Mobile
“⸻ This has been the worst network experience I’ve ever had”
“If you have an account and cannot log in via your iphone it is not you”
“I requested a cancellation of my number transfer, which your own online information says is possible, yet I was refused”
“They wouldn't refund the original SIM card, meaning I'd have to pay twice”
“I've noticed some reviews here may not be genuine, so I'd like to share my experience to see how long Superdrug takes...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Superdrug Mobile is a telecommunications service provider that offers mobile phone plans and services primarily targeting consumers in the UK. The company operates as a subsidiary of Superdrug, a well-known health and beauty retailer, enabling it to leverage its established customer base for mobile service offerings. Superdrug Mobile provides a range of prepaid and pay-as-you-go plans designed to meet the needs of budget-conscious customers seeking flexible mobile solutions. The company aims to deliver straightforward and affordable mobile services, including voice, text, and data packages. With a focus on customer satisfaction, Superdrug Mobile caters to individuals looking for reliable mobile connectivity without lengthy contracts. By integrating its services with the existing Superdrug brand, the company appeals to customers who value convenience and competitive pricing in the telecommunications market.
This profile hasn't been claimed by the business owner.
Superdrug Mobile receives overwhelmingly positive feedback, with many customers praising the helpfulness and professionalism of the staff, particularly highlighting advisors like Courtney and Nazia for their efficient service. Reviewers frequently mention excellent customer service experiences, noting that the chat feature connects them with knowledgeable representatives who resolve issues quickly. While the majority of interactions are positive, some customers express frustration with specific issues, such as difficulties with SIM cards or navigating the website for setup and cancellations. Despite these minor complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer satisfaction. Overall, Superdrug Mobile is recognized for its great service and supportive staff.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.