Customer service is amazing
Kelly from customer service was very patient and helpful

11 months ago
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
11 months ago
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
11 months ago
Courtney was a great help very professional service
11 months ago
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Kelly from customer service was very patient and helpful
Spoke to Courtney via their chat function- they were incredibly fast, helpful and very friendly. First class customer service
Courtney was great and was a huge help.
Courtney was so helpful and patient!!! Lovely service and amazing help.
A pain to get in touch with some assistant in this company. A SIM card registered in local mobile network, I'm able to make calls but cant use data
Sharifa was the customer service online chat member I was speaking to she helped me straight away sorted my problem the best customer service she was very kind and helpful
Just a quick review for online help Carmen real pleasure and a treasure to the company couldn't of help me better all problems solved quickly 10/10
Fast and very helpful
Spoke to Samiirah on the online chat as we couldn’t access the account. Very polite, helpful and quick service!
Just had a chat with Courtney to resolve a problem with making and receiving calls, really friendly and very helpful
Courtney did a super job of answering my questions.
Spoke to Courtney, very helpful, did exactly what I needed them to do, and also took note of other current problems
Courtney helped me today with my problem. She wasn't able to solve my issue entirely due to company policy but she was very friendly and professional. She didn't waste my time.
Really helpful staff. Sorted my problem straight away
Samiirah helped me today, was straight on my enquiry and answered my question very quickly and professionally indeed.
Carmen was great got what i needed done very quick. 👍
After several months struggling with auto-renew, I decided to go in the chat and Courtney has been kind and has given me a solution. I will, though, need to wait until next month to be sure the issue is solved, but at the very least I can say he's been nice and he is trying to solve it.
Carmen help me right to the point, it’s really nice.
I spoke with Kelly from superdrug automated chat and she was invaluable to me, she resolved my issue within 2 minutes and was very polite, she is one of the main reasons i love superdrug mobile
Cheapest unlimited pay as u go but my phone has had no signal several times or no service I might sound like a conspiracy theorist, but I think it’s on purpose Why does it keep happening? Is this the reason why they’re so cheap because they will cut off for a day or two? After reading some of the real reviews I think I’m right is it not weird everyone seems to talk to the same people and all the good reviews seem like all they talk about is the online chat seems a bit fishy to me clearly fake
Based on analysis of 29 reviews rated 1-2 stars for Superdrug Mobile
“⸻ This has been the worst network experience I’ve ever had”
“If you have an account and cannot log in via your iphone it is not you”
“I requested a cancellation of my number transfer, which your own online information says is possible, yet I was refused”
“They wouldn't refund the original SIM card, meaning I'd have to pay twice”
“I've noticed some reviews here may not be genuine, so I'd like to share my experience to see how long Superdrug takes...”
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Superdrug Mobile is a telecommunications service provider that offers mobile phone plans and services primarily targeting consumers in the UK. The company operates as a subsidiary of Superdrug, a well-known health and beauty retailer, enabling it to leverage its established customer base for mobile service offerings. Superdrug Mobile provides a range of prepaid and pay-as-you-go plans designed to meet the needs of budget-conscious customers seeking flexible mobile solutions. The company aims to deliver straightforward and affordable mobile services, including voice, text, and data packages. With a focus on customer satisfaction, Superdrug Mobile caters to individuals looking for reliable mobile connectivity without lengthy contracts. By integrating its services with the existing Superdrug brand, the company appeals to customers who value convenience and competitive pricing in the telecommunications market.
This profile hasn't been claimed by the business owner.
Superdrug Mobile receives overwhelmingly positive feedback, with many customers praising the helpfulness and professionalism of the staff, particularly highlighting advisors like Courtney and Nazia for their efficient service. Reviewers frequently mention excellent customer service experiences, noting that the chat feature connects them with knowledgeable representatives who resolve issues quickly. While the majority of interactions are positive, some customers express frustration with specific issues, such as difficulties with SIM cards or navigating the website for setup and cancellations. Despite these minor complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer satisfaction. Overall, Superdrug Mobile is recognized for its great service and supportive staff.
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