11 months ago
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
11 months ago
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
11 months ago
Courtney was a great help very professional service
11 months ago
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
I recently had conversation regarding an ongoing promotion with Carmen. The conversation went smooth and, my request was accepted and that was one of the best responses you could have!
spoke to Courtney in resolving my mobile issue, she was very polite and helpful, helped me through the whole process and resolved my problem so quickly, very happy with the customer service.
Courtney was very helpful and she really understood what I needed.
Online chat was super helpful and very polite
Majenta from the superdrug mobile online chat was super helpful and patient. Listened to me and gave great advice. Quickly resolved my issue
Great customer service by Carmen and Marta thank you.
Good communication, good response to my issue and everything was resolved quickly.
Yoh Joshua Thank You mate for the assist.
Joshua was very helpful and very kind. I was stuck and he helped me to solve my issue quick.
I spoke to a lady called majenta , very helpful answered all my questions, very pleased with the help she provided, and I am looking forward to my sim arriving , she was very lovely and very helpful thank you :)
Joshua was very good assisting me with my mobile renew issue,thanks again Joshua.
Courtney was very helpful and polite.
I thought I found a decent MNVO in Superdrug mobile, but since getting my PUC code and moving over to them today, it has been hell. I got the e-mail to say that the move over had been successful and then tried to change the settings on my iphone which took until 5pm before I could change the settings, then couldn't recieve calls or texts. Live chat managed to be able to get the texts working, but still can't receive calls. My friends when I have phoned them and I have phoned myself i keep getting that this number is registered or in some cases some of my family and friends get that the number doesn't exist. My mother in law is 87 years old and I am her point of call if anything happens to her. If her warden can't get through to me because I can't receive calls. This needs sorting out straight away
I would give no stars if I could, my ex set this account up, I made the mistake of allowing it to be taken from my account - Superdrug mobile are now refusing to cancel the auto renew on the pay-as-you-go for security reasons. Totally unreasonable customer service, putting obstuctions in the way asking for details of Health and Beauty Card for a mobile phone, unless you want bad coverage, slow up and down loads and then grief and problems cancelling then I would advise keeping well clear. PGill 21/08/2024 You can see the response below from my original review; I have not asked for any details of the account, I proved I was the owner of the account the money was being taken from - so no Data protection laws have been breached - all they needed to do was cancel the auto renew without giving me any details then contact the sim advise of the cancellation and ask for new bank details ...... simple .... but not for them obviously.
I spoke with an advisor named Courtney and I am extremely pleased with her efficiency, professionalism and care to resolve my situation. My problem was solved with minimal effort or stress and I had a 5 star experience.
They helped me order my replacement after someone stole my phone. Courtney was very helpful.
Spoke to Courtney today to sort out lost SIM card issue. She was very helpful and polite. Altogether a pleasant experience. Grateful for that!
Needed to get a refund and Courtney helped me with no hassle whatsoever. Outstanding customer service provided with concise instructions and information.
My sim card randomly locked last night for no reason so I've got in contact with somebody this morning via live chat and had a lady called courtney, gave her my details and she resolved the problem straight away there was no hesitation, just send a puk code which I needed straight away. Good costumer services from this person. Thank you very much.
Had some questions before purchasing a SIM card so spoke with Courtney via the chat. The fast, friendly and helpful service - would honestly highly recommend!
Based on analysis of 29 reviews rated 1-2 stars for Superdrug Mobile
“⸻ This has been the worst network experience I’ve ever had”
“If you have an account and cannot log in via your iphone it is not you”
“I requested a cancellation of my number transfer, which your own online information says is possible, yet I was refused”
“They wouldn't refund the original SIM card, meaning I'd have to pay twice”
“I've noticed some reviews here may not be genuine, so I'd like to share my experience to see how long Superdrug takes...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Superdrug Mobile is a telecommunications service provider that offers mobile phone plans and services primarily targeting consumers in the UK. The company operates as a subsidiary of Superdrug, a well-known health and beauty retailer, enabling it to leverage its established customer base for mobile service offerings. Superdrug Mobile provides a range of prepaid and pay-as-you-go plans designed to meet the needs of budget-conscious customers seeking flexible mobile solutions. The company aims to deliver straightforward and affordable mobile services, including voice, text, and data packages. With a focus on customer satisfaction, Superdrug Mobile caters to individuals looking for reliable mobile connectivity without lengthy contracts. By integrating its services with the existing Superdrug brand, the company appeals to customers who value convenience and competitive pricing in the telecommunications market.
This profile hasn't been claimed by the business owner.
Superdrug Mobile receives overwhelmingly positive feedback, with many customers praising the helpfulness and professionalism of the staff, particularly highlighting advisors like Courtney and Nazia for their efficient service. Reviewers frequently mention excellent customer service experiences, noting that the chat feature connects them with knowledgeable representatives who resolve issues quickly. While the majority of interactions are positive, some customers express frustration with specific issues, such as difficulties with SIM cards or navigating the website for setup and cancellations. Despite these minor complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer satisfaction. Overall, Superdrug Mobile is recognized for its great service and supportive staff.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.