Spafinder

I received several SpaFinder gift cards as a present a while ago. With no expiry date shown I expected to be able to use them whenever I wished, however it now appears that SpaFinder is no more and I am unable to use them anywhere in the UK. I have contacted the help line for support and after several attempts I finally received a call back....with advice to email my gift card numbers to a stated email address. Having completed this, I received.....nothing - no response and no support. I am extremely disappointed and would not recommend SpaFinder to anyone.

Oh my goodness this gift card is totally useless. I got this card years ago and still cannot find anywhere to use it. Not only is it impossible to spend it but they have also taken money off of my card. So I first got the card with $250.00 on it and now have a balance of $90.00 and I have never found a place to spend any of the money myself. Unbelievable. This is a total waste of money. DO NOT BUY FROM THIS COMPANY.

Please see my review dated May 5th. My complaint had to do with spa finder not thinking outside the box. All my sister, who has ALS wanted was to make her $500 gift card into four equal gift cards. Spa finder contacted me and did exactly what my sister asked for. Thank you for thinking outside the box and making my sister happy. MM

How great is this gift? I took mine to body sense. I won it in a giveaway and had the best massage.

Spa Finder Please Read This - I just received another email response from someone named Jose stating that he is still working on this issue. Jose, as Inalready stated in my last message on this site, I received a virtual replacement card a few days ago - Everything is fine now! I am happy - Josh from your firm corrected this situation already! Close this case. Everything has been rectified. Thank you.

Can't find a spa near me. And they won't refund. I gave a gift card to a friend and there was no spas near her so I paid her and took the card. Now I can't find anyone near me that is still in business or offer spa services.

I have two gift certificates that have no pin and so are unusable. I have tried 5 different phone numbers and have been unable to speak to a live customer service agent. The numbers on my certificates are not working with the automated system. I emailed them over a week ago and have received no response, even though their website says that customers will receive a response within 5 days. Their automated phone system says that there is a live chat on the website, which is untrue. I need to speak to a live human!!!

After several back and forths with customer service I was sent a single use e-gift card to replace the two multi use cards that were not working. I’m hopeful that the updated gift card will work at the spa for my appointment next month.

Can’t find anyone that takes it. Complete scam. If no one takes the cards where is the money? I own this card since August It’s march 15th currently. Why did months go by and I can’t find anyone for a massage

OMG...don't buy these gift cards! I was given two $50 gift cards. The spas listed close to me are almost all closed since COVID, and spafinder's site was not updated. Instead, I opted to purchase products at their "store." Here's where it gets crazy: You get free shipping on purchases over $50.....BUT you can't enter more than one gift card...AND the total (including tax) can't go over the amount of the gift card. For me to use my $50 gift card, I would have to choose a $30 item (plus S&H and tax) to burn up the gift card. Then do it again with my other card. (You can't use a credit card to pay the difference either.) So I was told to place two separate orders and pay shipping on both. Meaning my $100 in gift cards would equal about $60 in product. I have spent about 2 hours now, online and on the phone. What was supposed to be a nice gift, belongs in the trash.

People, listen carefully Spa-Finder has become shady.. no spa can redeem So all spas will eventually NOT take the cards So far half the spas they listed.. DONT TAKE ANYMORE!

I received a few spa finder gift cards as gifts. I used two of the gift cards for pedicures at different places. Both pedicures took quite a while yet my feet were not smooth and the paint job was a hot mess.I have a normal salon I go to for pedicures that costs about half of what the places I went to through Spa Finder. I don’t recommend Spa Finder at all. The fact that two totally different places did such a poor job that didn’t look professional at all is a red flag for me. I still have a balance on one card, I won’t be using it.

I have spent several hours and emails with the “customer service” and even the Operation Manager trying to get a spa finder card that has $50 that a client gave to me for payment of their services. This has been an ongoing issue since 1/23/24 and as of 2/5/24 I have not been issued a new card to the one that keeps being denied through my payment processing. The card has $50 on their I verified it several times however it keeps being declined and they give me so many excuses of why it’s happening and just won’t reissue a working card number to rectify the issue and let me receive my payment. I am a business owner and pay a monthly fee to be on their website and to participate and accept the spa finders yet they are not holding up to their business contract and paying the business like they are supposed to. This is unethical and fraudulent.

This company is a scam. On their website my gift card says it has $50. The spa websites do not recognize it. I called Spa Finder on the website, they routed me to second Spa Finder redemption number to call, who routed me to a third which was a robot and was not able to recognize the card. The worst gift experience, and the opposite of relaxing for the gift recipient. Do not waste your money on this. A class action lawsuit should be filed against this company for scamming American consumers.

UPDATE: Frustrating beyond imagination, persistence seems to have paid off and Spa Finder will refund the $50 that was not honored on their card. All I can say to anyone else, don't give up when something goes wrong. Don't become a victim. Be a warrior of the right thing. As I continue to receive boiler-plate messages from SpaFinder via Trust Pilot with no real contact with them (they make it impossible), I will continue to write here how inaffective their customer service really is. My original complaint was filed on 12/30/23 after experience with Nail Garden in Encino on 12/29/23… who has also not responded. Nice rip-off on both of their parts on top of being rude by ignoring me.

I purchased a surprise gift for my cousin in Las Vegas 200dollar gift card , 16th Dec .. As of yet she has not received it , I got No ORDER NO JUST A THANK YOU FOR YOUR PURCHASE.. I have contacted customer service nobody has responded so my cousin in Las Vegas has made 3 phone calls to them .. they want an order no !!!! Yet I didn’t get one .. another phone call we have given them transaction ids , invoice nos and they say they cannot locate my purchase. The strangest thing is when the payment has left my bank it is set up as a direct debit ! What an utterly useless company with no customer service support. Fraudulent on top of that !!! Would not recommend and my cousins surprise gift is ruined !

I would give zero stars if possible. It proved impossible to purchase a digital Spafinder gift card online as a Christmas gift. My credit cards were repeatedly declined, several of them instantaneously - which means the decline was NOT from the bank, but from Spafinder itself. I never received any "fraud alert" notices from the banks involved, either. So the idea that the charges were legitimately declined doesn't fly. Will never try to use this company again.

Dont touch this company. Total waste of Money. Given as a gift. The Spafinder web site is useless when looking where to use the card. Phoning customer service is also a waste of time. They don't answer. Reading other similar reviews I would say this is a scam. .

Horrible experience. Tried buying e-gift cards online multiple times and the order kept getting canceled due to their "screening system" despite my information all being correct and the payments successfully going through to my card (to later be refunded). I called customer service whose only advice was to create an account and try different cards, which I did, and all my orders still kept getting canceled. Got transferred to at least 4 different agents who had the exact same script and then told me they weren't able to see the reason why my orders were canceled so there was nothing they could do. Assured me the screening process and their inability to access any helpful information is for "security reasons" but what the heck why would you make it this difficult for somebody to just pay for your services. Eventually got told to just buy a physical gift card but nobody could tell me where they're sold. Wish I could give 0 stars. 4 days of hassle just for nothing!

I just redeemed my Spafinder gift card at Bodysense in Miami. My massage was great, I was able to cover both treatment and tip with it. I highly recommend this spa! The card was a gift (thanks hubby) and it was MUCH needed.