Spafinder

If I could, I would rate 0 stars. I have 4 gift cards and don't know what to do with them. I wanted to buy products from their site, however the total amount cannot exceed the card value and you can pay with only 1 card. If my total order is over $50 I cannot use 2 cards to pay for my order. I reached out to customer service and was told to go to local spa and buy products from them, they may have capability to split the charges. What a nonsense, relying on local/smaller businesses to have such functions and the originators don't. I will scream if someone gifts me another spa finder card. The worst gift. I am sure there is a lot of re-gifting because of that.

Would give this a zero if I could. Received a £100 gift voucher from spafinder wellness 365. Contacted the telephone number - wrong number. Emailed multiple times, no reponse. Clearly this is a scam!!!! DO NOT BUY!!!!

A family member gave me a gift card. It was activated. Spa finder directs you online to their spafinder shop. I put alot of items in cart but no feature to use card to make a payment. The agent of spafinder tried it and said I was right. So the issue isn't about activation issues, it's a spafinder website they refuse to fix. As of today they are trying to ignore refund. How can you use a activated card that is not working on their own store. The agent I spoke to today refuses to accept what the real problem is. They would rather send these bogus emails than call you back like they said they would. It's 10-3,-23. If they don't give the refund for the card I will be contacting bbb, then consumer complaint, spafinder CEO then if no refund My friend on CBS News.

Horrible. Places on the website don't actually take the spafinder cards. After THREE calls to customer service and being told they would be refunded, they still have not. However, you can use your card at livelovespa and at least get something. Not that you want any of that stuff. . . we want our spa time. . .but you can at least not be out the money. Seems like any business worth their salt is getting away from these cards!

I was given spafinder gift cards (2 of them) but there is no place in my area that takes them. I call customer service and she looked online and gave me the same useless information and claimed that there was nothing she could do. I called to ask for help but received nothing (after waiting on hold for over 20 minutes for someone to answer) my advice, buy a gift card from an actual place. This is a scam.

This is a waste of money. Similar to other users my card could not be redeemed and ending up paying 300 dollars out of pocket. The website will list vendors that actually do not accept the card - so if you have one make sure to try and redeem it BEFORE your service or you will end up embarrassed at check out with an angry stylist and have to pull out your credit card. Also another word of warning - EVEN if the vendor says they accept the card ONLY certain stylists do so double/triple check. People also treat you like a second class citizen trying to save money if you mention the card.

EDIT: My money was put back on my card. Tried to use it at the spa and it wouldn't go through so ended up paying the full amount. Went on-line today and it said I had a $0 balance. Called and spoke to a John who told me that it would be 7 to 10 days before they figure it out and he didn't know if the money would go to the spa or back on my card. At the risk of sounding like a Karen, John was INCREDIBLY rude and condescending. He wouldn't give me a reason why this was happening - I just had to wait and see. There was more to his rudeness but you could tell he didn't give a crap what was wrong. Hoping I get my money back. Will never use again because of the customer service.

I have a Spafinder paper voucher that my daughter gave to me as a gift and I am trying to locate where I can use it in the uk. It seems it is useless and my daughter has wasted her money. Please advise why a voucher that promises massage, facials, yoga and more and has no expiry date written on it is useless to me. Why are these being allowed to be purchased in good faith by the general public and yet not delivering on the service its promising.

There is useless customer service. I had to call several times about my credit (showing on their website, but being blocked when I pay at spa). Being transferred to different agents 5x and had no clue. So here is my $ 500, this place is a scam!

Can’t find anyone in uk that accepts my spa finder vouchers.

Unable to locate any spa in the UK to use voucher? I have a £150 voucher but cannot use it? CN someone help?

Bought several Spafinder paper certificates off ebay years ago. Also my best friend gave me one for my birthday. Checked on the value and some of these have a 0 balance. I didn't have receipts nor did my friend. They just told me they can't honor them. How does a 0 balance happen when I have them in hand? Doesn't the spa take them, they have taken them from me. Lost hundreds of $. I will never buy them nor be given to me again. Buyer beware. They need to keep track of purchases, not me! What are you going to do about it?

I was given £110.00 in SPAFINDER vouchers a couple of years ago from my son as a birthday treat. It says that there is no expiry date so I am still able to use it However I am finding it difficult to locate somewhere in the UK are you able to help please? Thank you for replying, I didn’t say my experience was not positive I just wondered where in the UK I am able to use the vouchers please and if I can still use the vouchers. I have also completed the request for further details and have submitted it.

I WAS GIFTED A SPA FINDER GIFT CARD AND CAN'T FIND ANYONE WHO ACCEPTS IT THAT I WOULD TRUST TO PERFORM A MASSAGE OR FACIAL-WHICH IS WHAT I REALLY WANTED-I WANT A REFUND

Can’t find anyone who will accept SpaFinder gift cards in Ft Lauderdale,FL except one and they charge $210 total for one hour massage? DISAPPOINTED

You have to have the exact amount to use your card, which is near impossible. So they pretty much take your money and keep it. Just get someone a Visa gift card or direct gift certificate instead. I have three of these collecting dust.

so for my wedding a longggg time ago a family member bought us a spafinder voucher for a £100"uk" its something that i have been meanin g to sort out and get somewhere booked the only trouble now i remember is that i could never find anywhere close to us in the uk , no expiry date on my voucher but now after reading all these reviews can clearly see why everyone is leaving a one star - my nearest place is abroad

My mother gave me a spafinder multi-use card for Christmas and someone hacked it and stole all of the balance. I was so sad because I really needed it. I also felt sad for my mom because she lost her money. I phoned Spafinder in the UK because I live in the UK but my mom lives in California,and asked if they could help me, since it was easier than phoning the US number. I asked many times, ", are you sure you can help me, it was purchased in California" the guy assured me he could help me. Told me wait a few days for a reply, after he told me on the phone that it had been used. I actually had to ask him multiple times "But used WHERE? WHICH STATE?" we were in northern California,if used elsewhere it was NOT ME. He said ", oh...yeah...it was used in Minnesota" it just felt so cagey, why would he not say that right off the bat? To top it all off, they come back to me almost a week later saying " oh we can't help you we only help UK people who purchased cards in the UK" That's exactly why I asked so many times if you could even help me. Also,how is he going to say he never encountered this, when they hack giftcards balances all the time? How have you never heard of this? Even I've heard of this scam. It's super common. I told him, can you not ask your manager or something? What the hell. He was clueless. Needless to say, I have never in my LIFE been to Minnesota. And they don't even care. Now I'm back to square one having to go through the whole process all over again. Horrible experience. And also, a lot of those places they list on their website don't even accept these cards. 100% stay away. Incompetent people on the phones. Ridiculous. Enjoy my poor moms money!

Avoid! I don't know who actually accepts these but I got one as a gift and there are no spas that accept them, but the website makes it look like there's tons of spas. I have not been able to find anyone to accept them near me in LA. I actually have only called places their website lists as "accepts SpaFinder!" and not a single one of them actually accepts SpaFinder and none call me back. If I could actually use these it would be great, but I'm tossing the card because it's an obvious Scam!

Scam my partner bought vouchers that say they’re valid till 2024. They kept his money and won’t honour the vouchers.