Spafinder

They are good people and everything

My experience with Spafinder actually rates zero stars but that’s not a choice. I was generously given a card for my birthday at the end of March. I went to the site and found some products I wanted to purchase. When I pulled the strip off the back of the card, portions of the card number peeled with it. I tried calling the help line a few times but found that I was unable to use it without providing my card number. I sent several messages through the website but have not received any response to date. I am currently trying to use the chat on the site (not the first time as well) and I’m still waiting for a live rep after 20 minutes. Come on, guys! Is this really the experience you want for your customers? I have the proof of purchase so I fee like something could be done, if only I could reach someone who cares. At this point I feel like my family member has wasted his money.

I ordered a gift card and tried to reach customer service to correct the email address the card was being sent to. I got no response when I used Spafinder's contact form, the chat feature never allowed me to chat with a representative, and when I called I could not reach a human being. I am very dissatisfied.

Don’t buy Spa Finder gift cards. You won’t be able to find a spa to use them at. I couldn’t even use it where it was purchased. Shame on this company!

Thank you very much for your help. Although it took a long time, my problem was solved perfectly.

I received two cards and tried to make a purchase with them. I was unable too because although the total of the two cards would cover the purchase, I was told the websites can only process a single card at once. Total waste! As a gift recipient this gift was a huge pain and I would strongly recommend not giving!

My eGift card simply does not work online. It's a SCAM.

Excellent info and service

I was impressed with the service and prompt response on my problem, the associate that worked on my case was professional and courteous, he kept me informed. Thank you. Jeff.

I purchased a ehgift card for my sister in law. She never received it though I for a message saying it was sent. She checked all folders in her email. I sent as message via their website customer service form 3 times and I've never had a single response. I basically handed them money and got nothing for it. And she didn't get her birthday present. Should have ordered through Amazon instead. She got them when I did that.

It’s the best they aren’t well to me and get it solve

I had issues with a 500.00 gift card I purchased and after I called and explained what happened they were able to mail out a new card to me.

Great and super friendly and fast

The representative was courteous, understanding, and quick to bring the problem to resolution.

I HAD AN ISSUE WITH A CARD AND SUPPORT HANDLE IT IN A TIMELY MANNER. THIS IS THE KIND OF CUSTOMER SERVICE I WISH EVERYONE WOULD HAVE WITHIN THERE COMPANY. THANKS FOR HANDLING MY ISSUE PROFESSIONAL AND PRECISE

I have no review to give because I am not sure my gift card I got from High Bar Brands is what this is all about.

I had a fantastic experience using my gift card! Activating it was quick and easy, and finding a nearby spa was just as simple. My husband got me this card, and I couldn't be happier with it. The customer service team was also amazing—friendly, helpful, and made sure I had all the information I needed. It was a relaxing, stress-free experience from start to finish!

Extremely helpful and makes life way easier.

Second time calling for the same issue. The first person wasn't helpful, the second one was

The people in customer service made my experience great!