Spaceships Rentals (UK & Europe) Reviews

DO NOT RENT HERE READ ALL THE REVIEWS AIRCO NOT WORKING TYRE IN VERY BAD CONDITION EXPLODED TYRE AFTER 50 MILES DRIVING BURNED FUSES IN BATTERY FRIDGE LEAKING DIRTY ! OLD! NOT SAFE VERY BAD CUSTOMER SERVICE

Best way to explore Scotland. We adored our VW Caddy. We hired the Caddy in Edinburgh for 5 weeks, and en route, asked to extend it for a further week as we were enjoying camping in it so much. We chose to supply our own bedding and bought a cheap table and chairs as well, so we pretty much hired the vehicle 'as is'. We found the bed super comfortable and everything you could think of was provided. The fuel efficiency was superb, and when we had questions they were answered quickly by Spaceships. I was a little wary when we booked that so much had to be paid up front, but all went well and the check in worked fine. We met 4 other Spaceships in camping grounds in our 6 week Scottish adventure and I asked them all how they found their Caddy's and everyone said they loved them. So great to have something that is easy to park and easy to drive on those narrow scottish single lane roads.

My sister and I (59 & 65) wanted to see Scotland. We had the Buzz Aldrin spaceshuttle camper for one week and this was the best choice for our trip. The car was nice to handle, powerful engine and easy to maneuver on the small roads. Enough space for sleeping and relaxing in the evening. The location (Edinburgh) was hard to reach by bus. With our first check in E-Mail we mentioned our experience and got an appology. Very good customer service and quick responses. We asked for additional chairs, table and bedding and all was provided as ordered. The only problem we had was the kettle that leaked so we replaced it and the curtains are a bit old. I would use them again as I find the car was well maintained so reassuring it will work and customer service is excellent. Fen

We had a good experience with our mini camper van (a Volkswagen Caddy), it was a good vehicle and comfy to sleep in, and Mike was very helpful during the booking process.

The car was clean and the components that we had ordered were present. One window couldn`t be closed correktly but after treatment with grease, ist worked. Navigation systems quite old and less useful. Everything else worked alright. Friendliness and helpfulness at Spaceships Broxburn was great. All in all we would choose Spaceships again.

We had a great experience with our campervan!!! Everything was good, confortable and the best way to explore Scotland :)

Super expérience en ecosse. Nous avons louer pour un voyage de 10 en ecosse en mai 2025. Le van était propre, neuf est super bien équipée. Pour le prix de location la qualité de la prestations est bien au dessus de ce à quoi on pourrais s’attendre. La récupération et le dépôt du véhicule est super facile et pratique. Nous relouerons chez eux sans hésitation.

Avoid Spaceships Rentals UK – completely unprofessional, unsafe, and unethical. What was meant to be a peaceful family holiday turned into a stress-filled nightmare, thanks to this company’s poor service and negligence. I rented a motorhome with a full package, including gas and a promise of reliable condition. On day two, while in Scotland, the engine warning came on. RAC advised not to drive it and warned they wouldn’t help again if it failed — we were stuck, with two children and no support. Spaceships took two days to offer a replacement, but told me I’d have to travel 4+ hours one way to get it. With no transport help offered, we were stranded. A local helper found the engine oil was dangerously low — I had to buy and top it up myself. The vehicle should never have been on the road. The heating failed at night, and I was told the gas was out — after just 2 days of usage on what should’ve been a full 10kg cylinder. I had to drive 2 hours to refill gas. I suffer from rheumatoid arthritis, and that freezing night affected my health badly. Ryan, from Spaceships, promised over the phone to refund 50% of the rental plus the £40 gas cost as a goodwill gesture. He acknowledged my decision to drive the faulty vehicle back to London (instead of wasting more time and travel going to Edinburgh for a swap) as a favour to the company, showing good faith despite my fear the vehicle might break down again. But after the return, Ryan denied everything he said. No refund. No reimbursement. No ethics. They keep excusing themselves saying “we’re a small company” – being small is not an excuse for lying to customers, renting out poorly maintained vehicles, or avoiding accountability. The motorhome itself was in junk-yard condition — far from the quality they market. Their customer service is dismissive, dishonest, and careless. If you value your time, health, and safety, stay far away from Spaceships Rentals UK. I’ve already filed a complaint with BVRLA and urge others to do the same if they’ve been mistreated.

Bon équipement pour un bon rapport prix qualité

Had an amazing time with everything we needed for freedom camping and camping in sites. Easy to drive and great speaker system! Was so easy and affordable. Thank you!!!! 10🌟

We rent a « luxury » campervan for a 1 week roadtrip through Scotland. If the contactless system is very usefull, the scary quality of our campervan was unexpected! Reparation made by tape on shocks, mirors, … never seen that before!

I picked up the Camper Car from Spaceships for a week-long road trip through the Scottish Highlands, and it was the perfect way to explore the country. The vehicle was comfortable, reliable, and well-equipped for long drives and remote camping. The pick up and drop off process was very smooth. Highly recommend for anyone looking to experience Scotland with freedom and flexibility!

After renting the VW caddy camper car for a month trip all around England, Wales and Scotland. We would madly reccomend and encourage travellers to look into spaceship rentals. For a reasonable price and seamless pick up, drop off and communication being an absolute breeze. It's a win! Ryan and Mike were both absolute legends and held the stoke high. Super clean and smooth vehicle with everything necessary included. Get on with these guys!

The Voyager Van was very clean, well maintained, and well equipped! Any “I wonder if they have…” moment was followed by a “oh there it is!”. When I had some questions while out on the road they were super responsive. The Voyager was the perfect size for my trip through Scotland.

Having read replies to other negative comments, we are sure that a defensive reply from Spaceship Rentals will be the response to this review. The first problem was that there was only an arrangement to pick up the keys for the Motorhome from a key safe. There was no handover or orientation to the features or how things work. Mike at Spaceship Rentals confirmed this is their business model, even though staff members are clearly close by. Video links are emailed prior to collection but are really not sufficient. Other Motorhomers where we stayed could not believe it was a key safe pick up with no tour of the vehicle. As first timers in a Motorhome, which Spaceship Rentals knew when we booked, I would say this is an unsafe and wholly unsatisfactory way to do business. We initially refused to take our Motorhome, because it was simply filthy. We asked for a refund of the voucher our son had purchased for our anniversary but they claimed they did not refund vouchers. Legally I am not sure this would be accepted, but it does give you a good example of their attitude to customer service. The Motorhome was very well worn, which was fine as we didn't expect a brand new one, however the mattress was stained, as was the duvet, the sink was dirty with gunk around the bottom of the tap, the cooker, cooker lid and up the side of the cooker were splashed with fat and dirt. The cooker rings were black with cooked-on food and fat. The corners on the floor were heaped with dirt. Really only photos could do our words justice, we have them by the way. On top of the filth, the grey water poured out of the bottom of the vehicle, but we could not shut the valve and neither could two other people on the site. Having been repeatedly unable to get through on the post-sales phone number provided when we collected the vehicle, we called on the sales number. Not surprisingly it was answered for a potential sale but not a potential problem. Throughout the booking and money collection period, they were very responsive and helpful, but we definitely had the feeling they had encountered this situation before. After being told repeatedly that they do not refund vouchers, they asked for the opportunity to have the Motorhome cleaned. We reluctantly agreed to this only because we didn't want our son to feel bad. The sales guy contacted the nearby office and sent a couple of staff members to us, who told us that we should “remember that this was caravaning”, as if that excused such a disgusting state of cleanliness; it could only have had a cursory wipe over for goodness knows how long. We felt we had no option but to give them the opportunity to clean the vehicle. In the end, after it was returned to us in a better state, we agreed to take the Motorhome, not because we were happy with the state of it or because we felt there was any kind of resolution, but because we did not want our son to feel bad about having chosen a company like Spaceship Rentals for the gift. Spaceship Rentals’ sales pitch of calling this a “luxury” Motorhome could not be further from the truth and their customer service exists only when they're taking your money. If you're thinking of renting a Motorhome from Spaceship Rentals, think very carefully. Apart from Mike who answers these complaints, we have not named the individuals we dealt with on the basis they may have just been following their employers instructions.

The button to change the outside mirror was broken

Disappointing experience and agree with many of the other reviewers - poor quality vehicle (nothing 'luxury' about it), defensive communications. I won't go into massive detail as I have already contacted them directly. Staff were respectful and polite but the whole exercise was devastating.

DO NOT USE THIS COMPANY! We had travelled from Aus to spend 1 month touring around the UK and up into Ireland. We picked the van up and went to use the fridge and it wasn’t working, the battery had been run flat in it and would no longer charge unless it was plugged into power which changed our plans of staying in remote areas. They tried to tell us that we had run it flat but we had only just picked the van up! We then emailed the customer service team about strange engine noises. They told us to take it back to Edinburgh which was well out of the way for us and we had to drastically change our travel plans to accommodate. When you are driving in a foreign country, with a van that is making loud engine noises through snow, it is extremely nerve racking. When they said it isn’t a big dealand it’s probably just a belt, that didn’t sit well with us as we had no cell coverage and did not want to break down. When we asked for compensation, they told us they don’t normally offer refunds for this sort of issue and that “it’s all part of the adventure”. They gave us a half day refund, no mention of loss of accommodation already booked, and then having to rebook into new accommodation. When we picked the new van up we got a small crack in the windshield from a rock that flew up from a passing by vehicle, but lucky we had paid for the silver level excess, otherwise I can’t imagine how much they would have charged us! The vans are very outdated and not maintained well and there was a concerning amount of mould on the roof. Very disappointing!!!

The van was great and fairly well appointed, there were a couple of issues. 1/ contact less pickup was easy, but I would have preferred to have someone to run questions by. 2/ the canister in one of the gas cookers was empty and the other only had enough gas to boil the jug once. 3/ having some explanation about how to manage the UK road tolls would have helped and saved me $140.00 NZ in extra charges. 4/ explaining what Ad Blue is could have helped save a lot of confusion. Apart from that, we drove over 2000 miles and saw some beautiful places.

Era la primera vez que alquilaba una furgoneta y despues de leer varias reseñas la verdad que lo hice con mucho miedo. Creo que me decante por spaceships rentals por relacion calidad-precio. Alquilamos una furgoneta caddy en edimburgo y la verdad que no tuvimos ningun problema. Alquile el seguro oro, ya que me gusta siempre que alquilo un coche intentar no darle opcion al arrendatario a que me cobre algun arañazo o cualquier cosa que pueda pasar por alto cuando recibo la furgoneta. Como siempre hago cuando alquilo coches hice bien de fotos y video, revise que todo lo que se supone que tenia que venir de utensilios,... estaba correcto, probe la mayor parte de las funcionalidades antes de salir (luces, comprobar ruedas,...). No he tenido ningun problema, la verdad que muy contento con el alquiler, pensaba que igual la caddy se quedaba un poco pequeña, pero para gente de 1,8m va bien; y de cara a moverte por las tierras altas fui mas tranquilo que con una furgoneta mas grande. En definitiva podria volver a repetir con esta empresa.