Spaceships Rentals (UK & Europe) Reviews

Customer service was great, nice and easy collection and drop off vehicle was perfect there was 6 adults and 2 children (9 seater Ford transit) plenty of leg room and for luggage drove to Disney land Paris was dream drive thanks

Great service, they answer fast and they are flexible when something pops up. The camper itself is handy and cosy.

I would definitely recommand Spaceships Rentals services. All the steps to manage the car (get the key, drop the car..) were quite easy to do and understand The car was perfectly equiped and we had an amazing time travelling with it On top, the support service was always very helpful and quick to react Thank you again

Hemos alquilado una furgoneta Caddy durante 12 días, faltaban cosas muy básicas en el equipamiento, como algún rollo de papel higiénico, pinzas o algo para tender, un poco de jabón de platos... Pero lo más grave fue que el ruido que hacía el coche, habla algo que rozaba la rueda y hacia un zumbido muy molesto que tuvimos que aguantar todos los días, no recomiendo está empresa ya que no creo que esté bien alquilar un vehículo en estás condiciones Oriol Ticó

Bonjour, nous avons loué un véhicule en mars et pour un accident bénin Spaceships nous a pris la caution d'un montant de 5000$ et ne nous donne plus de nouvelles des réparations de l'autre partie. Cette société est à éviter à tous prix. Ils ne voulaient pas nous rencontrer sur place et depuis mi mars se moquent de nous. A bannir Hervé

We rented a motorhome for our family of 5 while we were on holiday in the UK in July. Pick up was easy, and we thoroughly enjoyed our time in the motorhome! Unfortunately, 5 days into our 9 day trip our motorhome broke down. Spaceship arranged for a mechanic to come to us that afternoon, and when the mechanic couldn't fix the motorhome they arranged for a specialist mechanic to come from London (4/5 hours away) - he arrived at 10pm and immediately started work (as the children slept in the motorhome, which was parked on a side street in Durham). He was missing a tool, so came back at 8am the following day and did his absolute best to fix the problem. Much to both his and our disappointment the motorhome couldn't be fixed. Spaceship and their insurance company tried hard to find us a replacement motorhome but to no avail. In the end we had to book accomodation and hire a car, but Spaceship immediately refunded us 4 days of our motorhome, and their insurance paid for 2 days of the rental car we had to get. We lost one day of our holiday, and the rest of our holiday was slightly different then planned, but we so appreciated the speedy efforts made by the mechanics, spaceship staff and their insurance company to find the best solutions for us. Life happens, and while another motorhome would have been wonderful I would 100% book with Spaceship again. Thank you!

The information we got before arrival, was received in due time and very clear and complete. The Campervan was clean and tidy at pick up. Everything we asked for was present (double bedding, chairs, tabel). The bedding was warm (although the pillows were quite thin so for more sleeping comfort you might arrange something for that). The van came with a handy cooking set as well. Tip is to bring an extra rope (or for spaceship: to add a rope with the gear), so you can fasten up de side tent on very windy sites. This is quite handy, if you sleep somewhere along the windy NorthCoast 500. Besides those little tips, our journey was unforgettable and this is also because of the good rental experience with Spaceships Rentals. I would definitely recommend renting a van with this company.

For Waste cleaning add £200.- (pricelist £120.-). Chemical for Toilett add extra. Ramp to Level the caravan add extra. No handing over. Interior broken.

Do not doubt and rent your campervan with Spaceships. Even though there is a contactless pick up and drop off (which works flawless and is very quick and convenient), the service is outstanding! The online support is very responsive, personal and works great, very impressive! Flexibility of the company is great as we could easily change our drop off time and easily book an extra day. Prices are fair for what you get: very descent and clean campers with a good set up. We had the smaller one, the volkswagen cady. Car drives smoothly and is convenient in Scottish roads. The bed with linnen is great and sets up easily. There is enough storage under the bed and above the front seats to put everything away. The extra equipment (table, chairs, cookeware,..) was of descent quality and usefull, the gasstove even came with 4 gas canisters! The tent is not huge, but sufficient and sets up easily. No small letters or traps, just a very honest and reliable company to rent your campervan and fully enjoy your holiday. Remember that you are renting a campervan that is used by different people for a very descent price, so dont expect a shiny brand new car, but a descent car and perfect travel companion that answers to all your needs ;) We will definitely rent again with Spaceships and recommend this to everyone. +5 stars from our side !

Good info in the web, perfect booking experience all online and quick response. Contactless pick-up and drop off so you can go at any time. We had an issue on road and they answered us quick and solved it nicely. The voyager campervan was nice.

+ The pick up of the van is very easy. Everything was prepared in the van when we arrived (bed sheets, kitchenware, table, chairs, etc) + The van is easy to drive and park. + The subscription to the Caravan and Motorhome Club is nice (you pay less for some camping and have a better camping spot !) - We had 2 motor problems (the van just stopped working for 10 minutes each times) - The bed is not verry confortable (one side of the bed was falling during nights).

Nous avons réservé un mini van pour 4 jours depuis Édimbourg. Nous avons été très contents de notre expérience car la réservation était claire et facile depuis le site. La remise en main propre du véhicule se faisait via une boite à clés en autonomie et nous avons reçu un état des lieux du véhicule par mail afin de servir de preuve de ce qui était déjà abimé avant que nous prenions le van. Notre voyage s'est ensuite très bien passé, le véhicule était bien équipé (vaisselle, casserole, poêle, réchaud avec 2 bonbonnes de gaz, couverts, allume cigare, matériel de dépannage...) et nous avons roulé sans difficultés dans les Highland. Le SAV est aussi très rapide, j'ai pu échanger par mail avec un conseiller qui me répondait en moins d'1h pour répondre à mes questions. Concernant la remise du véhicule à la fin de la réservation, c'était aussi via une boite à clés, en autonomie. Je recommande vivement Spaceships pour leur professionnalisme, nous avons passé un agréable road trip grâce à eux !

It could have been better. We rented the luxury mobilhome. -lots of things were broken in the mobilhome: *Matras didn't allign too well with the bed frame + a part was damaged of the matras. *Bed couldn't stay in sofa mode cause of wood that was broken off of the frame. *The window above the stove didn't insulate. Cold air came through the window when it was fully closed. We had to put a blanket in the gap to insulate it. *The roof window blind above the front window blind fell off on 1 of the 2 sides during our trip. We had to use ducktape to keep it in place from falling off. The screw who kept it in place kept on spinning. *We checked our tyres on pressure the 2 days after pickup. The front tyres should be 5bar, rear 5.5. Our tyres had 3,6 and 3,8 bar at the front. 2,6 and 3,8 bar at the rear. I don't think our tyres were checked cause we also had 1 bald tyre at the rear. We gave our tyres the right pressure and soon after we noticed the tyre who had 2,6 was a flat tyre. So the next day we had to call road assistance and the repair guy told us it was illegal to drive with such a bald tyre. That couldn't have happened in 1-3 days driving a mobilhome he said. He then changed our bald and flat tyre. We contacted spaceship rentals and they said it was all legal. *5 days into our road trip our check engine light lighten up. We contacted spaceship rentals and they said if it's not red and you can still keep accelerating there's no problem in driving. We ignored it and the next day it went away. 6 days later the check engine light was back but now we couldn't accelerate anymore. It was 11pm when we contacted road assistance once again. The repair guy came 1 hour later and fixed it for us luckily. Not a great moment in the middle of the night. *The table was lose, screws weren't fully screwed in. So our table was jiggling the whole trip. We didn't have a torx screwdriver with us to fix it ourselves. Kudos to road assistance for helping us out quicky when we were in need of help.

Went on to Spaceships website to arrange an RV for a particular few days. Put in my requirements and appeared to have 'reserved' the dates and vehicle type I wanted. Two days later confirmed reservation online and converted it to a 'booking'. In order to do so was asked for my credit card details, which I supplied, only then to be told the company would get back to me within 12 hours to 'accept' my booking. Turns out they didn't in fact have the vehicle I booked available for the dates that I booked. Suggested I changed my vehicle type or dates! I have wasted my time, when they should have been able to tell me at my initial enquiry that they could not meet my requirements.

I rented a verhicle from this compagny, the second time to do so, the first time around 2018. Unfortunately, the vehicle broke down within close range of the pick up point due to a broken clutch, which I noticed was acting weird already from the pick up point. I waited for help for over an hour. This can happen. But how the dealt with the situation was sexist and unsafe for (female) solo travellers. When help arrived, they looked under the hood, and, without telling me what the problem was, descided to test me, as they assumed I can't drive manually. At that moment, I was cold and distressed, and was told to drive an unknown vehicle in an unknown neighbourhood whithout a reason and navigation. They did not told me why, but I felt unsure and was confused by this weird to me approach. Safe to say, this was not the best it could go. I should say at this point, I drive manually for overmore than 10 years, although at the different side of the road. Then I was told I couldn't drive and that they would fully reimburse me for the rent, as they would not rent me any vehicle, nor give an replacement van. They dropped me of at the picking up station and I was initially told to go to the bus and try to find accommodation for the night in the city. I found this really distressing, it was after 17.00 pm and I was essentially just hoping some hotel had a spot to take me in for the same night. Although the guy who told me this was telling me nicely, the way I was treated was really rude. At that moment, I was shocked and panicking because I now had to find somehow a place to stay for the night. They then did pick me up at the bus stop and told me I could sleep in a van for the night and that somebody would call me the day after. Having no other option, I did, and in the morning I left. By then there was no other solution offered, they only told me I would be called bij their customer service. I left, and arranged for another van with another compagny, which I picked up the same day, thanks to help from friends. This other van, also manually, cost a lot more, but I had no other option. The costumer service from Spaceships offered another vehicle later that day, if I would pay £2,000 damage deposit for it. Since I felt I had a unsafe, rude and sexist experience, I declined, and asked fro my money back. They did so, eventually. And I drove the other manually geared van from another compagny for the remainder of my time there, without any problems. This experience with Spaceship Rentals was really bad and in the end costed also a lot of money, since I had to find another accommodation on the spot. I can't recommend this compagny, as I felt unsafe and felt they treated me badly. I doubted to write a review, but this went really bad and I want to warn fellow solo female travellers. Edit as a reply to spaceships: -It is true that my first hire was an automatic, and this second was a manual. And it is also true that before hiring the van I've had more than ten year of active drivers experience with a manual car, and after the experience with spaceships, I drove around in another manual campervan for the remainder of my holiday without troubles. Also true: no clutch/ manual gear problems with all the cars I drove before or after. -The collegue that arrived did not ask for an demonstration or mentioned that the clutch was broken, he just asked me to drive his vehicle without explanation. -The replacement with disposit was only offered the day after, not on the same day, hours after I left. If you look back in your emails, you'll find that information in your own answer. When I left the following day/the day after, I talked to the person at the location, and nothing was offered, there was only stated that I would recieve a phonecall from customer service. Because the day before was clearly stated by this person that no hire would be possible, I left. -I would not call it 'going an extra mile' if you tell your clients they have to find accomodations elsewhere for the same night, even tell them which bus to take, and only after they left and went to the busstop, only then you decide to step in and offer a accommodation for the night. -You're well in your right to decide if you want to hire something to someone or not. However, this review reflects my overall experience with your compagny. Unfortunatly, the way this situation was handled was far from a positive experience. I would not recommend it to any solo traveller. Reaction to edit : For me it felt unsafe to be sended away without accommodation for the night and not to be told what was wrong in the first place.This I shared at the time. To be clear on the sexist title, I felt then and still feel strongly I was treated as I was because I am a woman. The fact that it was not meant as unsafe or as condecending doesn't mean that it was'nt.

Rentamos el Luxury Motorhome por 10 días para viajar por las Highlands. Muy cómodo para una familia de 4. Pudimos cocinar, dormir muy bien y afortunadamente no tuvimos ningún inconveniente mecánico. A tener en cuenta si viajas en invierno, investigar donde cargar gas porque con el uso de la calefacción la garrafa dura unos 3 o 4 días. Pasamos noches de -5° y adentro del motorhome estábamos muy calentitos. Gracias Spaceships!

Smooth pick up/drop off process, but unfortunately the company let themselves down by the shoddy quality of the van and its contents. We paid extra for a chair and table combo, only to find one of the chairs covered in mould. The pots/pans/equipment were old and all had to be scrubbed before we could use them - no mugs were also provided despite being in the inventory - so would recommend bringing your own crockery. Had issues with the electric, meaning we had no electricity for a chunk of our trip - we have received quite defensive and unapologetic comms from the company since returning. Probably wouldn’t use them again.

Wir hatten das Wohnmobil für 7 Tage in Schottland. Mit der Ausstattung und den Komfort waren wir sehr zufrieden. Das Wohnmobil ließ sich angenehm fahren. Der Kundenservice hat auf jeden Anfrage relativ schnell reagiert. Eins müssen wir allerdings stark bemängeln. Der Kühlschrank hatte verschiedene Funktionen. 1. Strom über Gas beziehen, 2. Strom über den Motor beziehen (während der Fahrt), 3. Strom über den Anschluss an eine Steckdose beziehen und 4. die Funktion "A", der Kühlschrank sucht automatisch die für den Moment beste Energiequelle. Leider hatten wir lediglich nur Strom, wenn wir auf einem Campingplatz am Strom angeschlossen waren. Weder über Gas noch über den laufenden Motor konnte sich der Kühlschrank Strom beziehen und sich somit kühl halten. Uns sind so viele Lebensmittel dadurch verdorben. Wir mussten quasi deshalb täglich zu einem Supermarkt, um frisch einzukaufen, was uns teilweise wieder viel Geld gekostet hat, da wir oft von unserer geplanten Route abkamen. Dazu hatten wir öfter den Kundenservice informiert und leider immer die selbe Antwort bekommen und einen Link über die Einstellung des Kühlschranks erhalten. Ein Entgegenkommen erfolgte leider nicht. Ebenso wäre es für die Camper angenehm, wenn man bei der Abgabestation eine Möglichkeit hätte gegen eine Gebühr die beiden Tanks zu leeren und den Wassertank zu füllen. Wenn man in Edinburgh und Umgebung ist, ist es sehr schwer einen Campingplatz zu finden, an dem man alles noch mal leeren bzw. füllen kann. Ansonsten war es eine tolle Erfahrung und macht Lust auf mehr Urlaube in einem Wohnmobil.

Great experience with Spaceships Rentals ! We rented the Luxury Motorhome for a 10-day drive around Scotland and loved every minute ! The motorhome was confortable, well equipped, spacious. There was lots of storage space, the main double bed was very accessible and in a proper room, the toilet and separated shower were nice, the kitchen was nice to cook in, there was a nice-sized fridge & freezer. We would totally recommend Spaceships Rentals ! And we will definitely choose them again on our next trip to Scotland ! Great customer service too !

From start to finish the customer service has been 100%. Having never rented a camper before they were always on hand to provide support, advice and more. I cant recommend them enough.