Spaceships Rentals (UK & Europe) Reviews

The van was very comfortable and practical. Also excellent for collection and return. Absolutely worth trying

Excellent (pre) booking support, smooth check-in and check-out process, enjoyable van. The “big daddy” has been the ideal companion for our adventure in northern Scotland.

Era nuestra primera aventura en caravana por Escocia y en consecuencia, nuestra primera experiencia con ellos, la cual calificaría como nefasta. Enumero los puntos negativos: -Justo en el momento de recoger la caravana, la cortina metálica que separa el aseo del resto del vehículo se descolgó. Nos acercamos de nuevo para comentárselo y nos dijeron que ellos nunca entregaban vehículos así, pero otro de sus compañeros nos dijo sinceramente que era un fallo de diseño y que sabían que eso ocurría, que no nos preocupásemos. Nos la arreglaron y acto seguido, tras cinco minutos, no más, vuelve a descolgarse, por lo que hemos estado 7 días sin poder hacer prácticamente uso del baño. -El horno no funcionaba correctamente. Había que dejar pulsado el dedo insistentemente sobre el botón durante el tiempo de cocción. Si lo soltabas, el horno se apagaba. -Los estores de las ventanas estaban rajados y sujetos con cinta aislante...una chapuza. -En los laterales exteriores de la caravana se encuentran los depósitos (agua, gas...). Pues bien, la cubierta de los mismos no cerraban bien y se abrían durante los trayectos con el consiguiente riesgo de que se rompieran por la velocidad y te cargasen a ti el importe de su reparación. -Ropa de cama sucia (fundas de almohada y de colchón), de no haber visto una lavadora en años. -La gota que colmó el vaso fue que durante el trayecto nos saltó un fallo de motor. Antes de iniciar el trayecto, te proporcionan un número de teléfono de asistencia en carretera, al cual llamamos y todavía estamos esperando que nos contesten. Afortunadamente, el piloto se apagó solo tras unas horas, pero si hubiese pasado algo más grave, un accidente, choque, etc, nos hubiésemos visto desprovistos y desprotegidos en medio de una carretera sin ningún tipo de asistencia por su parte. Comentamos esto el día de la entrega de caravana (día donde se nos vuelve a encender dicho piloto 30 min antes la entrega) y la respuesta del chico que estaba trabajando en ese momento (muy desagradable y de muy malas formas) es que deberíamos haber llamado al teléfono de asistencia... cuando días antes nos pasó lo mismo y nadie nos atendió el telefono y mucho menos nos devolvieron la llamada. La experiencia en caravana por Escocia es espectacular. Está llena de paisajes maravillosos y creo sinceramente que la mejor forma de recorrerlos, de visualizarlos y de vivir esa experiencia es en caravana, por lo que repetiríamos sin duda, pero NO con ellos.

This is definitely the worst RV rental experience I have ever had. We rented two vehicles, one motorhome and one voyager campervan, from Spaceships Rentals from August 2nd to 10th to accommodate our eight-people family trip, including two seniors over 70 and a child of 9-years old. That voyager campervan turned out already having low puncture and Adblue system issue. For the low puncture, the screw was worn out and had been in the tire for some time before we picked it up. The tire issue started showing on dashboard on Aug 2rd evening, the very first day of our pick-up. We contacted Spaceships Rentals about it on Aug 3rd and were told it could be just sensor issue and suggested wait and check, which actually was not unreasonable guess. Then the following day, on Aug 4th, the tire flattened, so we knew it was indeed low puncture. We had to cancel our cruise in Lake District for tire recovery. . When the adblue system issue first showed up on Aug 4th Friday, Spaceship Rentals customer service gave three options about it. One is to drive the vehicle in a certain way for some time, which I was not able to hear clearly over the phone due to the noise from tire recovery right beside me. The second is driving to Edinburgh, but they also mentioned their phones and all offices would be closed over the weekend. There was no one we could reach out to arrange such fix or switch. The third option was to continue our trip over the weekend and they would send us detailed instruction on Monday Aug. 7th, which we followed. However, by the following Monday when we got detailed instructions through email, which required us driving the van for 45 mins at 3500rmp on a motorway, there was no motorway available in our location, as we were in Kyle of Scottish Highland. Then, Spaceship Rentals customer services blamed us on choosing the third, though all three options were provide by them and they were very well aware of our selection over the phone call on Aug 4th. Then, Spaceships Rentals repeatedly requested us to drive that broken voyager campervan 5-6 hours nonstop to their Edinburgh office. This is very irresponsible and completely ignored our safety. Tiredness can kill! Customers have every right to refuse. Later, Spaceships Rentals gave suggestions to the local garages in Kyle. However, they did not give authorizations to those garages, so we were constantly turned away by the garages. This wasted us a whole day on Aug 7th. We could do nothing but move to our prepaid campsite in Portree. Then on Aug 8th, we were forced to leave our seniors, child and that motorhome in Portree and drive back that broken voyager campervan van to those garages in Kyle to fix the Adblue system issue after they were given authorization. All professional mechanics later confirmed the issue is in the system and they can do nothing except getting it towed away to Ford services. Even professional mechanics cannot fix the issue, Spaceships Rentals in later emails still blamed us customers for not fixing it by their so-called 3500rpm suggestion. And they tried very hard to blame our driving for the issue, though the mechanics have confirmed no user damage to the Adblue system. This really pissed me off! Spaceships Rentals customer service simply ignores the assessment from mechanics and made different excuses trying to blame us for these already existing issue in their van. Finally on Aug 9th, we had to wait another whole day for the towing lorry to pick up that voyager campervan. As we were told we need to hand in the key by ourselves. When we finally got to Edinburgh office on Aug 10th, we saw a couple who just returned an exact same voyager campervan complained to the staff about the same Adblue system issue. They were lucky enough it later was gone. But this means the issue is not uncommon at all among Spaceships voyager campervans. Think twice before you make the booking! During the whole process, we were forced to leave the other motorhome behind and were not able to drive it for vacation at all. And we were kicked back and forth among Spaceships Rentals, Roadside Assistance (RAC), recovery team and local garages. The information we got from them conflicted many times. In total, our valuable eight-people family trip was ruined by Spaceships Rentals by at least four days. Besides the portion of car rental services we were not able to use and related out-of-pocket expenses, the time and effort we spent on this big travel plan preparation, visa application, my families’ twelve hour flight from the other side of the world and our emotional loss. And this was completely caused by the poor vehicle maintenance and customer service from Spaceships Rentals. I have filed a formal complaint letter to Spaceships Rentals and I am now preparing letter to local MP and files for small claims court.

The motor home was quite old and a number of cupboards and drawers broken. The engine had major problems resulting in the RAC being called on two occasions. It was dangerous to drive and especially with 3 children. We were left for two days just waiting for the RAC which lost two days of the Holiday. The team when called did their best to assist but left at the mercy of the RAC. I wouldn’t rent again.

We booked well in advance and it couldn’t have been easier. We could choose exactly what we needed in the van for our trip to camp at Silverstone over the British Grand Prix. Any emails and telephone calls were answered and arrangements made without a fuss. Collection and drop off took minutes and we were on our way. The van was clean and well equipped, a great experience all round. We highly recommend and definitely use them again. Thank you and well done.

Very good and easy made conditions to pick up and leave the van. The staff is very prompt in replies should one have any kind of question. Gives you this peace of mind that if you have any issue you get the help you want.

All was great

Es hat alles wunderbar geklappt, alles genau so wie im Vorfeld besprochen.

Spaceships communicated so promptly! They answered all our questions and worked with us to get the perfect dates for our trip! Our little VW Caddy was fuel efficient yet roomy and comfortable enough for the two of us! It was great in the mountains and on narrow streets! We highly recommend them and can’t wait for our next adventure with them!

Wszystko sprawnie i bezpiecznie. Inne wypożyczalnie mogą się od nich uczyć

Don’t you do minus stars on here? Absolutely horrific company please do not deal with these guys!!! Are absolutely outrageous horrible peace’s off s*it!!!

Hassle-free rental and a comparatively good deal for a campervan. Good communication via email. All booked online.

Spaceships is the best Motorhome rental company I have come across. They have really well appointed vans, which are well kept. Staff are helpful and great to deal with when you get in touch with them. One of the key benefits of Spaceships is that they allow you to arrange a pick up and drop off time which suits you (rather than the pick up after 3pm and drop off by 11am nonsence that competitors have). I had a great trip and will be renting with Spaceships again in the future.

I hired a camper for 30 days to go to Austria in. I phoned Spaceships the next morning after collecting it to report that the handbrake was not functioning properly and would not hold the vehicle on a steep gradient, and later that day as I was on my way past Strasbourg the rear brakes seized up completely. I then had to make a 10 hour train journey to get to my destination. Spaceships refused to accept responsibility for providing me with a faulty vehicle. It transpires that the rear discs as well as the pads had to be replaced, yet they claim that the vehicle had been thoroughly checked beforehand. I was offered a refund for 17 days of the 30 days I had paid for, although I only had use of the vehicle for 28 hours. In the end I did not get any refund because I had to pay for the vehicle to be repatriated from France back to the UK - the cost of which wiped out any recompense I might otherwise have received. *Spaceships has responded to this review (which I tried to keep as short as possible without going into details or any personal commentary). Firstly, they are still claiming that the vehicle was not faulty. And I still claim that it was faulty when I got it - the handbrake was already ineffective when I arrived at the Channel Tunnel when the handbrake would not hold the vehicle on the ramp. Or did the handbrake develop a fault in the 100 miles of mostly motorway driving between London and Folkestone? As for their claim that their roadside recovery covered the cost of my train journey, well I got no support from anybody to make the train journey to Austria (I had to find my own way from where I was to the nearest big town which happened to be Strasbourg), and to date I still have not received a penny from the roadside assistance company as reimbursement for the costs of reaching my destination by train, nor for any of the travel costs I incurred in order to get back to the UK. Yes, I did discuss with Spaceships the possibility of me returning to Strasbourg to collect the vehicle after it had been repaired and continue with what remained of my 'holiday'. I did say at the time in phone conversations with Spaceships that it was 'possible' and 'feasible' that I might make the long journey back from Villach to Strasbourg - a 10 hour train journey arriving late in the day and having to find somewhere to stay overnight, and then a further long journey by taxi from Strasbourg to pick up the vehicle from the repairers (according to Spaceship's reckoning the taxi fare there was £86.90). And on further consideration of the long and arduous journey involved I decided it was unreasonable to expect me to do it for the sake of another ten days of a 'holiday' that had already been ruined. Obviously I must have aroused the impression with Spaceships that I was fool enough to undertake such a journey. So the repairs to the vehicle were expensive - am I to be blamed for that as well? If the brakes had been fit for their purpose in the first place none of this would have happened. Spaceships want to give the impression that they treated me fairly. I paid £1572 for hiring the vehicle from them, plus £260 for the Channel Tunnel crossing (optimistically I had paid for a return crossing), in exchange for 28 hours use of the vehicle - at the end of which I was left stranded (nobody gave me any assistance to continue my journey) and having to find a taxi before I could make my way onward to Austria where I was due to attend a funeral two days later. Yes, I did make a complaint to the BVRLA about this - and please take a look at the Trustpilot reviews of this so-called 'independent body' where you will read that the BVRLA usually finds in favour of the rental companies - who are paying their wages in the first place! (As arbitrators I consider them to be totally laughable.) I stand by what I wrote in my original article. It was a concise statement of the bald facts without any accompanying commentary about how angry I feel about my journey to Europe being ruined by other people's negligence. I might just as well have gone by train in the first place and saved myself all this bother!

No hidden cost but seems like it. You have to empty everything before returning but there is nothing close to London to do it. No even in the drop off area. The radio wasn’t working. Several thing broken like the seal for the toilet that filled the living space with the s**t smell while driving. I did clean the toilet and was supposed to be charged £200 but £60 as a gesture at the end. It’s still real expensive for the task.

Hired a family motorhome for October half term. Contactless pickup worked great, although I have hired a motorhome previously from another company, so had more of an idea of what I was doing and how things worked. The tutorial video spaceships has online does the job, but I think an in-person handover would be better for someone new to motorhomes. Van was a little tired, but everything worked as it should, has clearly been well maintained. Had a great time driving round the Trossachs, although one small niggle was the difficulty in finding an LPG station to refill the gas, these are pretty few and far between outside of the Edinburgh/Glasgow. The autogas site recommended on the spaceships site was super useful for this. Overall a great experience, and would not hesitate to recommend or rebook with spaceships.

We were really happy with our Spaceship, and the customer service was great. Drop off and pick up were contactless, and all went smoothly with codes for key boxes etc. We had the smallest Spaceship available, and managed to squeeze our family of 2 adults and 3 kids (ages 4-9) in! In fact, it was actually more spacious than the pop-up VW that we had hired in the Balkans! Beds were comfortable. One of the kids had to sit in the front with us when driving. The van always took a few tries to start, but every time it did start. Price was excellent.

Pickup and drop off easy with instructions in videos beforehand. Unfortunately some vehicles are a bit worse for wear, our steering wheel was wonky, and the anti roll back feature didn't work. Some vans are held together with tape. In terms of features though the vehicle was great allowed lots of freedom.

A great way to explore with the freedom to relax and alter the itinerary to suit the weather and experience.