Southwest Airlines
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I just want to let people know that in…
I just want to let people know that in light of the recent devastating fire on Maui, I was instructed by Hawaii’s Mayor via televised news to cancel plans to visit Maui. I called Southwest Airlines to cancel my RT flights to MAUI. They canceled my flight but would not refund my money. Instead they are holding my fare as a credit (without interest I might add). Southwest also told me that I must now forfeit my early check in fee to total $50. So, Southwest is hanging on to my ticket fare and keeping the early check in money that they encourage customers to purchase. I actually may consult a lawyer on this one. PS: Heart felt wishes to the locals of Maui.