Southwest Airlines
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STILL BETTER THAN ANY OTHER AIRLINE!
Our recent trip to and from BWI with layovers at MDW was delay-free. And even though a previous return flight from PDX was cancelled due to a major storm system back East, Customer Service gave us three options to return the next day. Airlines cannot control the weather, especially huge storm systems which can and do disrupt their operations nationwide. But they can control the remaining causes, including extended I.T. "melt-downs," mechanical issues, and crew scheduling. Due to the widespread impact of the Covid epidemic, Southwest clearly failed to accurately predict the increase in demand for new pilots and the timing to retrain sufficient pilots returning from lay-off. The result continues to be a lack of adequate staffing, resulting in additional cancellations. And as for the several major I.T. "melt-downs," I am sure that Southwest would admit there is no excuse. But despite all of this, basis my past and present experience with each and every Southwest employee, there is absolutely no comparison between Southwest and any other domestic airline, period.