Southwest Airlines
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SW did not honor expired voucher they…
SW did not honor expired voucher they told me they would. Left stranded at BDL Windsor Locks Hartford Connecticut airport late evening with my 2 children. No customer service or employees at gate or ticket counter. They canceled flight due to engine trouble, an hour wait on board with poor air circulation. One single SW staff member was available to print vouchers for those who waited in line. Delaying us another hour and a 1/2 expecting a refund. However, a credit voucher was all they were willing to accommodate. Thankfully, American Airlines got us home safely for a third less of the cost than Southwest charged me for the 14 day advanced purchase tickets aquited weeks prior to our flight. When I receive my vouchers I recognize the "expires 1 year from now statement" on the ticket and brought that to the attention of the rep who printed it and handed it to me. She stated (to the effect) "Just ignore that they don't go by that, they'll honor it" My vouchers remained on my refrigerator behind a magnet for a long time past a year and I went to use them specifically for the emergency trip I would need to visit my mother who is in stage 4 Cancer and my family has informed me that I need to come now, last minute. Knowing from previous experience that the cost of airfare is ridiculously absurd if not purchased within the 14 advanced day period/window that my flight would be expensive. I saved the vouchers to use for this occasion as indicated previously and they denied them saying they have expired. Wiith health concerns of my own and work on hold, I haven't been able to come up with the funds currently/last minute to pay for my flight home to see my dying mother. I've flown with Southwest Airlines since the early 70s when they operated out of Dallas Texas in there startup years. SW was my favorite/number one airline of choice, up until this point. I called customer relations four times, I left emails to corporate as instructed to and never received a response. It's been four weeks. I called again yesterday spoke with two independent reps neither would honor my voucher and book detremental flight. Bear in mine this! These provided vouchers were obtained during the onset of our Global pandemic, Coronavirus. I and the majority of Earthings refused to fly on a plane with uncertain contagious concerns of spreading the virus. If your one of those who believe its completely safe ans cannot catch the Coronavirus or any other illness aboard an enclosed, continuous air circulation cabin area and believe that, I pity you! Nobody at that time was flying in the air on aircraft. I certainly wasn't going to spend my vouchers on a planned flight. I saved them for emergency purposes only, such as this one and solely for this purpose. It's for the sake of using them because they canceled their flight and gave me vouchers instead of my money back leaving us stranded in Connecticut with no service. I have reached out to an attorney that I'm suing in general sessions court for $25000 The maximum allotted in General Sessions. Here's one of my confirmation numbers for any of you who work for Southwest and would like to investigate further, pre-prepare for our case. SW Legal department doesnt reply or answer calls either. Don't call. You will receive no further communication from me. Here's are two out of three confirmation numbers to initiate your burden. 4GPXX0 here's a bonus for you... 4YBAEN - SHAME ON YOU SOUTHWEST AIRLINES!