Southwest Airlines
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SWA Rebooked Us then Stranded Us In Vegas
Can I give zero stars? Southwest (now Southworst) rebooked us midflight (while we were in the air) because they "expected" we would miss our connection from Las Vegas to San Diego. But guess what?!? We made it to the gate (C21) as they were announcing "last boarding call" and the gate agent was STILL boarding passengers and the plane doors not yet closed. Then, gate agent "Erika" (who wears an "aloha" button but does not live aloha), refused to reissue boarding passes for myself, my wife and daughter plus another five or so passengers to whom SWA did the same thing. Erika tried saying there was a "weight" issue (but we know that's a lie!) and then said the "higher ups" said she could not give us boarding passes (passing the buck? Or a telling slip of the tongue?🤔). Then after waiting at the counter Erika told us "the doors are closed." They certainly were at that point because she stalled us on purpose. Erika then called over Supervisor Polet N who also refused to provide ANY explanation why we were all denied boarding. When we (I, ok, yes I am a lawyer) pressed Polet N about rebooking us on another flight (on any airline as required by federal law - which Polet agreed she was required to do) she put on her fake and superficial "SWA smile" and said simply, "we are not going to do that." Polet did not even try. No LUV there!!! Adding insult to injury SWA issued us a hotel voucher for the OYO Hotel (formerly the Hooters Hotel) which is a scuzzy, fleabag hotel that charges $40/ night and has $1 blackjack all day (that alone tells you everything you need to know about who SWA partners with!) The only thing I can think of that makes any sense is that SWA rebooked us midflight because they (yes, there are actual people who make these decisions) did not want to have to reimburse us for the cost our tickets if we missed the connection because of THEIR ramp delay and they cared more about an "on time" departure from Vegas (which they can claim when the plane doors are closed and they push back from the gate) than they did stranding a half dozen passengers in Vegas on a Sunday night. Oh, we did get $200 SWA LUV vouchers that we have to use within one year and only on another SWA flight - they really think I want to fly SWA again?!? But a voucher is better for the bottomline than paying for missed flights caused by the airline's delay. In short, SWA screwed us and then did nothing to assist in correcting THEIR mistake. Instead they stranded us with no explanation.