So Energy Reviews

Competitive pricing, accurate billing, easy to understand statements and renewable sources. I have had absolutely no problems with So Energy. They allow me to choose the right tariff plan for me. I would recommend to anyone looking for a reliable supplier. Just can't find any faults with their service.

Avoid this company. I moved into a new apartment and switched to an another provider after 3 days. I received a bill in the post from so energy (who were supplying the flat in those first 3 days), and received a bill for £30 for 3 days worth of gas and electricity usage, based on 'estimates'. During this time, the only electricity that was used was to switch a few lights on at night, and to charge my phone. The rest of my stuff hadn't even arrived. We didn't even have a fridge! The only gas that was used was for hot water for a few showers. Anyway, it's forgivable that their estimate would be wrong. I would fix the solution by simply providing them with new readings. And so began the lengthy process of trying to provide them meter readings. I could not set up an account because by switching provider, I had effectively closed the account, with no way of logging in. Their phone system is awful. I call the phone number on an email that I received, and they said I need to contact another department and that they couldn't transfer me. I call the other department and have to go through a verification process, even though I don't have an active account, so it kept bouncing me. I won't bother writing the rest as it's not worth the energy, other than to tell you that their phone system and customer service is abysmal and you should simply avoid them like the plague.

Easy to manage new tariff e mail Thank You

Quick response to my question about the direct debit.

Haven't been that great. During the COVID 19, you said you applied for help on my behalf to the government but that wasn't the case. Instead, you saved debt for me.

I have been using So Energy for about 4 years now, never any trouble, they keep you updated with your account & let you know when your tariff is up & give you new tariffs to choose. Their website is really easy to understand.

No problems with them and just done my renewal and they got a new winter and summer payment options which i havent seen before

The customer service is the best so polite and so helpful

Lewis was very helpful with my request and reminded me that I could be on a cheaper tariff which he did for me thanks

App easy to use

I made an enquiry about refund. Call line advised to use an callback option - and yes ! I was called back within the hour. The caller was really helpful in advising how to present evidence (photos) for readings and advised they would start a refund claim aa soon as the info was received. And yes, a week later an email comm told me I would be getting a refund in a few days. Really happy with the easy interaction.

After waiting 30 minutes on the phone, then pressing 1 for a call back which never happened I went on line and it took maybe 5 seconds. So 5 stars for on line and no stars for trying to do it on the phone..

Since joining So Energy we haven't encountered any problems and when contacting customer service So Energy agents are always friendly and helpful. Energy prices are competitive. Many thanks

Very helpful and would recommend to anybody

Renewed my Gas & Electric tariff for the next twelve months, sorted very quickly very satisfied.

I have always found each person I speak to, have always been so helpful, polite and friendly. And get to solve any problem you may have.

Was asked about renewal of new tariff, went through different options, clear and well spoken gentleman. Only took 5 minutes, quick and efficient.

I was so grateful she helped me over such a lot