So Energy
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Guaranteed headaches
Avoid this company. I moved into a new apartment and switched to an another provider after 3 days. I received a bill in the post from so energy (who were supplying the flat in those first 3 days), and received a bill for £30 for 3 days worth of gas and electricity usage, based on 'estimates'. During this time, the only electricity that was used was to switch a few lights on at night, and to charge my phone. The rest of my stuff hadn't even arrived. We didn't even have a fridge! The only gas that was used was for hot water for a few showers. Anyway, it's forgivable that their estimate would be wrong. I would fix the solution by simply providing them with new readings. And so began the lengthy process of trying to provide them meter readings. I could not set up an account because by switching provider, I had effectively closed the account, with no way of logging in. Their phone system is awful. I call the phone number on an email that I received, and they said I need to contact another department and that they couldn't transfer me. I call the other department and have to go through a verification process, even though I don't have an active account, so it kept bouncing me. I won't bother writing the rest as it's not worth the energy, other than to tell you that their phone system and customer service is abysmal and you should simply avoid them like the plague.