So Energy Reviews

prompt service when I requested a refund.

It was so easy to change my tariff and I think it is brilliant for the heads up

Easy to understand monthly statements online and then to submit meter readings to check and keep on track with gas and electricity usage and bills.

Very polite and helpful on the phone and Phone me I didn't have to phone them which I prefer.

I had an account with So Energy at a newly purchased property for a grand total of 3 days. For this 3 day period my final bill was over £300 for electricity. Gas was also incorrect but nowhere near the comical amount of electricity they were attempting to charge me for. Obviously a ploy by the company where they hope people are too lazy to check the amount on the closing final bill as no accurate algorithm or common sense would dictate that £300 of electricity could be used across 3 days - ESPECIALLY as I was not living in the property yet. When I politely complained about this I got no apology beyond "speak to your current energy provider". I.E. "It's not our problem." Octopus Energy resolved this for me swiftly. When initially speaking to a staff member of So Energy - they were the most apathetic American I have ever spoken to. I felt like I was a massive inconvenience to her day and had no faith in her providing an accurate or efficient level of service. She sounded like she'd rather saw her own leg off than speak to me. Overall I would never use or recommend this company.

The energy supply is stable.

Everything was so easy to follow and clearly explained.

Was willing to go over things.

This time the matter has finally been sorted out but it has taken 2 phone calls and several emails going back to my original complaint in Oct.24 for you to conclude what should have been a simple matter.

The company ok with all that I require regarding my energy bills

Very professional

So Straightforward. Easy to understand options and a fair price quoted.

Been with SO Energy since we moved house 8 years ago and have never had any problems.

Ease of seeing what we are using, and general agreement with your green policenergy ies

Renewed 3 times with So Energy as they offered the best deals for a fixed tariff which gave me piece of mind. Very easy to contact and online advisors on hand if you have any questions.

I had a tricky question about switching tariffs early. Customer advisor Ram took it in his stride and worked beyond the call of duty over two or three days to find an answer and to implement it for me. Thank you, Ram.

Good Sarvis

Absolutely the WORST power company I have ever had to deal with. We switched because we were offered a better rate, and almost immediatly our prices shot up nearly double what were paying before. When we contacted them, we were told we had been using more than our 'fixed rate' allowed. We had been in the property for 5 years and never had an issue. We are only 2 people in a two bed bungalow. Cant leave them, cant fight them. We are currently paying off a bill they say we owe of £700! Once its paid, were gone from them. I will never, ever recommend these robbers to anyone! Trust me, stay away from them. Bad, bad company.