So Energy Reviews

Short and sweet

Good choice

I wanted to share my overwhelmingly positive experience with SO Energy, as they have truly impressed both myself and my wallet since switching. It's rare to find an energy provider that genuinely delivers on its promises, but SO Energy has consistently done so, making my experience great from start to finish. One of the most impactful benefits has been the noticeable reduction in my energy bills. In a time where household costs seem to be constantly climbing, SO Energy has provided tariffs that genuinely feel competitive and fair. It's clear they prioritize offering good value, which is a massive relief and has made a tangible difference to my monthly outgoings. This wasn't just a small saving; it was significant enough to make me feel confident in my choice to switch. Beyond the financial savings, what truly sets SO Energy apart is their commitment to excellent customer service. The entire process of transitioning to them was remarkably smooth and hassle-free. Any queries I've had have been dealt with efficiently and by friendly, knowledgeable staff. It feels like they genuinely care about their customers, which, sadly, isn't always the case with utility providers. Their website and account management portal are also incredibly intuitive and easy to navigate, making submitting meter readings and reviewing bills a simple task. In summary, SO Energy is doing a fantastic job. They've not only helped me significantly lower my energy costs, but they've also provided a customer experience that is both supportive and straightforward. For anyone looking for an energy supplier that combines competitive pricing with top-notch service, I wholeheartedly recommend giving SO Energy a try.

I love this company, they're are always helpful. In credit and no messing about in putting the money back into our account. And now saving extra money with new tariff. Always answer within 10 minutes.

First class workmanship. Completed on time with no fuss. I can't fault anything

Very quick and easy

We have been with So Energy for several years now and have been very happy with the service we have received.

It was easy enough and with prompt responses but I would still have preferred to speak to someone

The way I was attended to was very great and wonderful

A very reliable company and the Hometree boiler cover is outstanding.

We have been with So energy for a number of years and generally happy with our experience until we requested to install a smart meter. The engineer performed the installation but did not have an IHD which means we have no benefit from the smart meter. We contacted support a number of times with no progress and they eventually said that they will not supply the IHD unless we pay for an engineer to visit. We have made a complaint and received a one line holding mail but no complaint number. The complaint process allows them 8 weeks to investigate but all we want is the IHD that should come with the smart meter. We are very disappointed with this lack of service.

Uses 100% renewable electricity. Smart meter reading works efficiently. IHM works well. Customer Service efficient and remedies problems promptly.

I liked your advisor very much she explained all necessary information clearly and answered all my queries very well. She covered my monthly payments with how I wanted them to continue. I am very pleased to hear that you tarrifs are going to be cheaper this year.

Have been a customer for quite a while. Never had a problem question answered when asked. I have been very happy with the service i had to date.

The lady listened to my problem and was so calm and kind.all my details were checked,and i felt like a person ,not just an account number.all got sorted.i have been with so for a few years and wouldnt change

Were totally fine for years but in the last year or two: - Hounded me for months to get a smart meter - Took over three attempts for someone to actually show up to install smart meter - Gas smart meter doesn't work and they won't do anything about it, and now it's unsafe to read it when it was fine before - Had massive problems with the system when I added a second fuel - Don't respond to emails 90% of the time - Provided over inflated estimates for new tariffs which they admit are wrong but won't update my account, and warned me I might accidentally buy a second electricity tariff if I sign up via my account???? I'm literally paying the £75 exit fee just to get away from them because I can't take it anymore.

A simple, no fuss renewal process.

A long time waiting to speak to a representative but then a focused and helpful conversation.