So Energy
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Great call centre interaction
I made an enquiry about refund. Call line advised to use an callback option - and yes ! I was called back within the hour. The caller was really helpful in advising how to present evidence (photos) for readings and advised they would start a refund claim aa soon as the info was received. And yes, a week later an email comm told me I would be getting a refund in a few days. Really happy with the easy interaction.