So Energy Reviews

EASY TO SORT AND COMPETETIVE

It was so easy to change to my new tariff and get great rates for my energy

Very helpful service from Milly, who was a great help informing me of how to change to another fixed yearly tariff. Many thanks

Getting through to a helpful agent. Your robot implied your security data on me is incorrect

SO Energy is great. I’ve only ever had poor experience with other energy companies but that’s not the case with SO Energy. Everything is so straightforward, you don’t need to be a mathematician to understand how their billing works. I’ve just renewed with them for a second time having been a very happy customer since 2023, and plan to be with them for many years to come.

I've been a customer of So energy for years and was quite happy unfortunately the cost of living happened and they pressured me into getting a smart meter then never gave me a bill for 10 months leaving me in debt. I am dyslexic and autistic also I have several chronic illnesses. They have given the debt to a collection agency and I'm now being harassed on a daily basis. There is no reasoning with them and no empathy what so ever. The consequences are they will lose at least 5 customer's that is recommended including myself. I am absolutely disgusted in the way they have treated me. Not only did they overcharged me for three years but the debt I'm now in is their fault. This has deeply affected my mental health

Just a straight forward approach to the renewal. The very nice gentleman gave me the facts .it was explained in a way I could understand. Thankyou.

Good help nice understand able talked

Seems good tariff and only for a year

Great experiences with this company. However, I have requested my smart metre a number of times and still hasn’t amounted to anything.

A good energy tariff and easy to understand.

I inherited so energy as they bought out ESB who was the best provider I ever had. So energy have continually raised fees even within a fixed contract post Ukraine war- they sell your debt on without trying to collect payment or even notifying you first, they then refuse to update your account with the payments made to the third party causing a shambles for your credit score as they report the matter of fact you haven’t paid directly to so energy. Every time you call it’s a song and dance over who’s handling the account. I’ve sent over 16 emails over 6 weeks with no response I asked for a SARS and said I would provide ID I still have no information on this. So then eventually after never offering prior, allowed me to set up an agreement to pay some arrears directly as the 3rd party apparently don’t update so energy on the payments. Then I find myself chasing so for 4 months to add the payments to my account which states I defaulted the payment for 4 months. It’s a joke. They denied knowing the person who was handling the claim in April today I called and she does exist… they just lie to you and make out as a customer you do not understand how things work… the reality is most people with the lowest intelligence have worked in these spots - do you think honestly the general public don’t understand how to pay their bills? It’s insulting!! They have not apologised once for all the calls I’ve had to make, emails and generally impacting my mental health for over half the year. The only reply I get is half bothering to answering a query I make with the very facts I already present them. So poor I would not rate- also tried for a smart meter but can’t seem to organise this either… great job when the smet2 roll out was in 2021!!!!

The person who helped me renew was very kind and I am always reminded when my tariff is going to end.

The lady on the other end polite cheerful

Had to ring twice as didn’t realise you needed how much the direct debit was for but when I got through to one of your agents everything was straight forward

I have always been happy with the service I've received and that is why I have chose to stay. Submitting my readings is easy and I have access to my account at all times.

So Energy mishandled my account after sending an engineer to repair a faulty meter at my home. During that visit, the engineer misread the meter, which led to an incorrect and inflated account balance. I contacted So Energy multiple times via email in an attempt to clear the outstanding debt, clearly explaining the issue and requesting a formal complaint to be opened. Every email was ignored. I received no acknowledgment, no complaint reference, and no resolution. Despite doing everything I could to resolve a problem that wasn’t my fault, I discovered today that my credit score had been seriously damaged—simply because So Energy failed to respond or take action. I’m now having to file a dispute with credit reference agencies, and escalate the issue through any remaining channels. All of this could have been avoided if So Energy had simply replied to my emails and taken responsibility for their own error. To date, So Energy has yet to respond or engage with me in any way. Thankfully, I have a full email thread evidencing my multiple efforts at paying the debt caused by So Energy’s own error. UPDATE 20/6/25 So Energy responded in quick time to this review on Trust Pilot and emailed me earlier this week to say they would fix the issue within 3 days at the latest. The three days have now passed and my previously wonderful credit score is still severely damaged. This company has unlawfully damaged my financial health due to ignoring my emailed attempts at paying the debt, and it is most unfair. BEWARE THIS COMPANY! Unless there is movement very soon, I will be making contact with the BBC’s Rip Off Britain show to share my clearly evidenced story

Is not expensive