So Energy Reviews

Tried to switch energy after my contract expired in January as they would not accept my monthly electricity meter readings and always estimated my bills.This was blocked and no explanation given. I contacted customer service who said there was no reason for the switch not going through, so I had to contact my new energy supplier to re-apply. Arranged the switch again in March with British gas for dual energy. Switch confirmed, only to find they'd only switched my gas not the electricity as well. Again there was no reason to block the transfer. My account was in. Credit for around £600. They constantly ignored my request for a refund and kept billing me for electricity even though an opening reading was given to British gas. They still haven't provided my refund and keep demanding that I reinstate my standing order. Avoid at all costs.i will be contacting the Ombudsman and obtaining legal advise to claim my refund and compensation for the appalling treatment and dire lack of communication.

Concise, easy to understand information regarding a New contract.

Concise and clear

Think the company offer competitive prices. Been with So Energy for 7-8 years and not found any reason to change. However I would really like them to be able to put accounts in joint names, rather than insisting on putting it only in my husbands name only and refusing to talk to me when I contact them about an issue. Surely in this day and age even with GDPR they are able to arrange joint account holders.

Helpful staff

Cannot find out why payment was changed without any notification to me not very professional normal was£29 you charged £35.25

It is quite seamless going through the portal and prices are fairly competitive although not the best

No problems - everything smooth and easy

Compared to a few years ago So Energy have improved massively in terms of customer service and support. I have no reservations in recommending them to anyone looking for an honest and reliable company who have worked do hard to get things right.

Easy to complete

It was straight forward and easy to do .great information about the product

I am really happy I am receiving energy that is renewable. This is really important to me. All communication is clear and concise. All tech works well and is easy to use.

Changed Tarif and Fixed for 12 months. Quick and easy transaction.

Easy and quick renewal,perfect price

Friendly and helpful staff

I've been with So Energy for a few years now and I've just got my new fixed tariff for 2 years so I'm very happy with them,they're always at the end of the phone if you need to speak to them,they're very helpful and I find their tariffs to be good

Excellent customer service. Always kept up to date with best offers. Phone answered promptly. Easy in house switching. Good, clear billing. A very happy customer.

Friendly voice on phone, sorted my renewal very efficiently