So Energy Reviews

Excellent website, communication - clear pricing and always seem to be the chepest.

Your online information is clear and it is incredibly easy to opt in to a new tariff. The t&cs arrived within seconds, clearly laid out. Definitely a greener, and hopefully a cheaper, service henceforth.

You guys are very polite and friendly and helpful and understanding

Had a great CS experience with Myrihame today. They were helpful, patient and went out their way to resolve an urgent & complicated issue. Was impressed with the service I signed up for a new product.

Good contact and service.

Oh dear me….this Company is SO dismissive of any complaint, but you still have to pay your bill. Which I do. However, I made a silly mistake 3 months ago and in a mad rush, uploaded my electricity reading instead of my gas reading! Do you think I can get SO Electricity to change it? NO! Why? Because it’s a bigger number! It can only be that!! I have rung, written, talked to people, even tried a prayer(!)….all to no avail. I upload my readings monthly, but this Company refuses to believe that they are valid. I accompany all my readings with photographs to confirm the readings. Do they believe the evidence? NO! Why not?? I have asked for them to send a Company representative to read the meter to ascertain the validity of my readings, but have never had a reply! Go and find some other Company for your Gas! It might be more expensive, I have no idea, but it will definitely be easier on the nervous system!

Always so helpful.

Everything set out clearly, no problem accepting quote

Very helpful.

Very friendly and helpful service, my issue was resolved quickly and respectfully..

I have been with your company for a few years haven’t had any problems so I’m quite happy with your service at the moment Yvonne

This is an honest review having been with So Energy for a few years, never again. My 12 month fixed was about to run out on 1/7/25 so was looking at another fixed within the company and found one. I tried and tried within the app last weekend but there was a glitch, later admitted when I called them on Monday morning of this week. We spoke and discussed a deal however I specifically asked for the 1 yr fix. The difficult to understand male on the other end of the line did ask me more than once why I didn’t go onto the 2 yr fix. I explained it’s a gamble but just the 1 year fix please. That was all sorted and good news, I thought. The next day I logged in and had a brief look to find their agent placed me on the 2yr fix……. Is that more of a bonus for him so back on the phone again I went. Explained there had been a mistake and I need to be moved to the 1 yr fix when I was told the deal was no longer available……. So now I have no deal yet check my account and I am now on So Flex which is more expensive than last years fix even though wholesale prices have come down. So back on the phone again and the automated voice asks ‘Explain in a few words what the call is regarding’ and bingo, I said complaint and there I was speaking to someone clearer than myself within a couple of minutes and told them to ram it. And that’s my factual story, So energy have not been the overall cheapest but they were relatively new when I joined them, stuck by them for a few years to be treated like this. Shame on them. Roll on pastures new and never again will I forget this last week and the way I have been treated.

So energy is easy to deal with. I support that it uses renewable energy. It's prices are comparable to other providers.

FRAM explaned it all to me and i was very happy

The lady explained the new rates from August this year. The lady answered all the questions I asked. She was friendly and helpful.

SO Energy provides clear details of prices and annual usage also fast response to any queries. Very happy to be SO energy customer.

The person I spoke to was very nice and helpful

Very honest and upfront with pricing and information provided about our energy usage. Really impressive which is why we’ve stayed with SO Energy for so long.