Smart Energy Reviews

The staff are always ready to explain any issues faced in a happy and helpful manner. They make sure you fully understand.

Happy customer

They are very helpful and good customer service

Great installers, clean and workmanships was amazing. Follow-up support to install app to see how the battery was working very easy process

Installation on time ,did not take long to install and connect. Staff friendly and helpful and answered my questions. However more communication with me on their day and time of arrival would have helped.

Very happy overall. Everyone was very knowledgeable and helpful. The installation went smoothly...those guys were great and worked hard to get everything installed properly.

Service, knowledge of product and the following up and continuing contact

Overall a great experience. We had thinking of solar for a while but didn’t really know where where to start. When we were approached to have a free assessment we decided, why not?! Adam was friendly & professional. The whole process took about 2 weeks. Although the price isn’t the cheapest, they state that clearly on their information booklet & after researching the panels & the company after signing up, we were happy with our decision to go ahead. Interest free is a bonus too! Its great that they will also monitor the system. Happy to recommend!

Very quick and efficient, very helpful and informative. Installer was very friendly and explained the system set-up and monitoring well.

This company is easy to work with.

The whole process and experience was well organised and efficient. Staff were friendly and professional. A well co-ordinated team.

Pleasant staff and workers

Install went smoothly and installer were respectful. Rep. Was very friendly and informative. Very easy to chat to.

We don't usually talk to cold callers, so the initial door knocker had us a bit wary, but she was friendly, helpful, not pushy and answered every question as honestly as she could, even researching when unable to give information off the top of her head. Once we decided to proceed, the whole process was over in about a fortnight, with the company keeping us in the loop every step of the way with a steady stream of text messages. The price was about as expected if an outright payment was made - the payment plan was a little eye watering for those unable to pay a lump sum. The tradies were quick, efficient and open to answering more questions, with the lead electrician the one to show me how to download and use the app that monitors the solar system. Overall a very happy experience and the panels look good, seem to be installed well and are doing their job.

very good customer service from start to finish although installation guys could off explained how to best use and understand the battery after install

Lexie was great explained how it all works and possible savings. The installers Willo Electrical were great left everything clean and explained how to read system.

Good communication. Friendly and polite. Easy to deal with

Quick and efficient installing the solar panels

Convenient service, Smart Energy managed the whole process, arranged for the installation and completed all the necessary paperwork, easy and simple but a little expensive.

EDIT After posting a one star review, we were contacted by the branch manager for smart energy to discuss our experience. Liam was kind and considerate and very apologetic, it was clear that the poor service we experienced was not necessarily a reflection on the company, so much as a reflection on one staff member who was having a bad day. That staff member has contacted us to apologise and we were given a gift voucher as way of apology. We feel that they did well to recover the problem and make it right with us. So we have changed our review from one star to 3 stars. However we will be keeping our original review here as a benchmark for anyone else who may deal with the same problems we had in the future. ORIGINAL REVIEW We were door knocked by Yossi, a lovely guy who was incredibly helpful, knowledgable and friendly. Unfortunately that’s where the good things ended, we then met with Eli who was supposed to answer any questions and give us a quote - He was awkward and rude the moment he stepped foot in our house, he often would answer questions with “I don’t know” or “I don’t care” he even answered a few questions with “you just don’t know anything about solar if you’re asking that” I mean DER that’s why we’ve got you here. We have never seen such a rude and dismissive sales person in all our lives. The whole thing was extremely awkward and uncomfortable. We rang yossi back to thank him for his service and won’t be continuing with this company. Apparently we were marked as “quote hunters” because we explained we didn’t know anything about solar and we’re trying to do some research as to whether it is right for us and our home.