Smart Energy Reviews

Smart Energy were professional friendly and efficient at every stage from sale to installation. The tracking software attached to the inverter is easy to use and very useful in understanding my consumption and includes my pre-existing system. They are now the third company I have dealt with over the years and by far the best.

They can't give you a cancelation number if you cancel why not because you guys don't want to cancel if someone asks can u say scammers for sure

The team turned up on time, were friendly, professional and completed their work in a timely manner (less than one day). System completed operational with certificate of electrical compliance provided but then switched off pending install of our smart meter by Energy Australia that occurred a week later. System now working fine as is the online daily/weekly/monthly reporting system from Q.Cells.

Very knowledgeable, courteous and diligent workers. Explained how everything worked and pointed out the safety aspects.

Great system. Clear communication by staff, quick work and clean up. Efficient and respectful team.

Smart Energy staff have been very informative, professional, approachable and friendly. They have made the change to solar energy smooth and easy to understand.

The Installation was timely and well done. The Installers were helpful, with the work area left in a clean condition.

100% Professionalism, honesty and respectful. Not pushy, open communication and transparency. True to their word and plan, as well as happening in the set time frame with little disruption or issues.

The installers arrived when they said they would. The installation was very smooth

Adam, the consultant who visited us to speak about installing solar was very knowledgeable and also great at explaining how it would benefit us. He was also very honest at answering our questions. We had received quotes from other companies but these had left us confused and hesitant to purchase. The process was handled efficiently all the way through by Smart Energy and installation went smoothly and was completed quickly and with no fuss. The installers were very professional and efficient at their jobs. The phone app is useful and easy to navigate. The installation was followed up through phone calls by the company to see if any additional help was needed. Very pleased with the entire process.

Great customer service from brad the salesman, and the team that did the install everything is running sweet with no issues

great service

Very helpful staff

The installers were great the install date changed 4 times was not impressed

Extremely happy with the level of service received. Rob was my consultant, I found him to be extremely knowledgeable, professional and friendly. Install happened when it was meant to and the team were fantastic. Rob has also followed up after the install to check if everything is running smoothly and to answer any questions. I’m already seeing savings as promised. Highly recommend.

Installing a solar battery through this company was the biggest financial mistake of my life. The charming, slick, young salesman reeled us in with promised savings that failed to materialise. My power bill increased twelve times and my power consumption apparently doubled. Investigations seemed to point to power box wiring installation issues. Once made aware of the cost blowout issues, Smart have failed to respond and investigate the causes despite numerous promises to do so. Finally, I had to seek assistance from Work Safety in my state whose inspector identified connection issues which have today been attended to by the original contract installers at his behest. Smart have stonewalled me at every turn and there is NO WAY that I would recommend this company. If you want a solar battery, buy it elsewhere.

Rob and Sherri were helpful, courteous and professional. We have an issue with shade from neighbour trees and previous solar companies even refused to come out and look. Rob and Cheri came and looked at our house, ran the numbers and estimated that we could achieve 20kw per day out of a 6.5kw system. Only 6.1kw of panels would fit on the side of the roof chosen for the install so we went with the lesser size. So far during summer we have seen daily power generation of between 15kw and 40kw from this 6.1kw system which is better than expected.

This is the second time I’ve written this review, the first one I took Dow because they promised to fix, well they didn’t! My solar was installed by young green installers that damaged my roof, and took a couple short cuts that resulted in mistakes make. The salesman promised I’d be paying the solar off at the cost of my electricity bill, and after 5 years I’d not be paying bills. Well in summer my bill has dropped, maybe at best by half, but in winter in my area it’s lucky to be 10% of my usage. The sales person i felt with is a liar that only cares about sales! I’m being pressured to take review down, and now they’ve written to trustpilot asking them to take it down…

A good range of follow up texts phone calls and emails

Very helpful. Answered all questions. Polite