I was not advised that a Bollard was…
I was not advised that a Bollard was going to be installed, and the installer arrived unannounced.

5 months ago
Because I was very happy with Karl Clark and with the installer Xcel group
6 months ago
Put deposit to lock in date for solar battery on 7th Nov. got a quote from electrician that afternoon on something the salesman said costs $1500 which was added on quote, electrician quoted me $350. I... See more
6 months ago
Zad took the lead and made the process unbelievably easy. He's an asset to his team and was an absolute pleasure to deal with. Update: In the 18 days this system has been running we have already g... See more
6 months ago
The introduction to Smart Energy is worthy, not only a 5 star rating, but also a positive review. Kyle, as the first contact, was refreshingly forthright and knowledgeable about the process involved i... See more
I was not advised that a Bollard was going to be installed, and the installer arrived unannounced.
Good follow up
Energy Smart and the assigned contractors (Matt Taylor Electrical) were very professional, efficient, timely and communicated expected timeframes and outcomes as needed.
Hi, Our specialist Mark was extremely helpful and quite clear about the whole process. We had a great team from Henelec do the Solar install. They were very professional, on time and we had a fast install. Highly recommend.
Quality of service and products. Ease of dealing with Smart Energy reps and office/support. 6.6kw solar system and 13.3kw battery. Installed the solar panels/inverter over a year ago in July 2021, installed the battery Oct 2022. Easily copes with a household of three people. This morning the battery was at 72% (electric off peak hot water reheats overnight) and today at 3pm despite solid rain and total overcast day, the battery is back to 94%
Good communication and follow up.
Amazing to deal with. Very helpful, informative and quick and easy process.
Very professional and friendly always willing to help and offer advice
The boys did a great job and worked thoroughly.
Allanah knows what she is talking about and answers all of your questions and queries
The team worked very well together and at all stages I was kept up to date as to where my installation was at. All members were very friendly and helpful. From the sales representative on the 28 Sept to the installation team on the 19th October
Customer service was great and all of our Questions were answered. The battery was delivered and installed and looks great.
Because the staff are a pleasure to work with without adverse pressure, especially Beth Jones, she was fantastic, humble and the sales journey was such a pleasant experience. Also the arrangement and installation team were very good and a great team to have doing the job.
Very helpful and professional advice to help me make a decision.
Great service all round.
Brendan was helpful and explained everything about the product well
Friendly staff, and when there was an issue it was fixed promptly
Staff were very friendly and helpful. Very engaging throughout the whole process and kept us right up to date till everything was installed. Extremely happy with everything. Jonathan Burgess was very professional and has great customer service.
Very friendly efficient conversation, everything was explained exactly step by step, thank you
We have been delighted with our experience with Solar Smart. They have communicated with us every step of the way. The service has been prompt, professional and friendly. We highly recommend this company
Based on analysis of 34 reviews rated 1-2 stars for Smart Energy
“After initial appointment there was no contact untill 2 days before installation”
“Put deposit to lock in date for solar battery on 7th Nov”
“After initial appointment there was no contact untill 2 days before installation”
“During verbal discussion on pricing, it was $6,000 plus however the price in the contract was 14,800”
“I had an extremely disappointing experience with a Smart Energy salesperson who visited my home on Sunday, January 12th”
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Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
Smart Energy receives overwhelmingly positive feedback from customers, highlighting the company's efficient service and knowledgeable staff. Reviewers frequently commend the quick installation process and excellent communication, with many expressing satisfaction with their solar battery upgrades and installations. The teams, including individuals like Nathan, Ryan, and Karl, are noted for their friendliness and professionalism, contributing to a seamless customer experience. However, some customers report issues with aggressive sales tactics, particularly concerning door-to-door solicitations, which detracts from the overall impression. Additionally, a few negative reviews mention difficulties in retrieving deposits or resolving issues post-sale.
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