SkyLux Travel Reviews

I had the most horrific experience with this site. I tried to book business class tickets to Spain. First, it took days for them to get personal information into the reservations and confirm them. When i tried to fix INCORRECT information in the record, the airline canceled my tickets. The company has yer to refund my money but they say it is being processed. Then they booked new flights on a different (so I had to change my hotels) but these tickets were booked using their own miles. My partner then had a medical emergency and even though I notified them before 24 hours, they refused to cancel her ticket and refund me. And I did pay EXTRA for concierge service As I investiated further, I determined that the ticket was a mileage ticket booked by them, which is totally refundable (return of miles) if not used. Yet the company has refused to return my money (new payment, I might add as the prior flight has not yet been refunded). This apprehensible action of the company has caused me to lose over 3k USD. I find the actions of the company and the service to be the absolute worse and I would not recommend anyone to use this company. Their customer service is slow and full of excuses.

Beckham is a true professional and made me feel so confident in my purchase and I know I will continue to use Sky Lux based on his amazing customer service skills. I had lots of questions and he answered them all and walked me through my options with no-pressure to add on things, but gave me the information I needed to add on things to my airline tickets. Mahalo Beckham!

amazing i love this compny

This service is disgraceful. I would never use them again. I wasted over $4,000 trying to book 2 business class tickets to Colombia and it was a complete run-around. Normal business class amenities are not included eg luggage, seat selection, etc. If you need to make any changes, God help you. I was encouraged to purchase the travel insurance, after the fact and that was just another cash grab. Never again. Just go to the airline and buy a ticket. Cheaper in the long run with less stress. And their agents are compensateed by gratuities from you. So you feel lke you have to tip them for doing their job. The Help line is another joke.

Parker However, not allowing to use my points was a problem with your system.

Pearl worked tirelessly to fulfill our requests despite constant changing. Our biggest disappointment --but not her fault--was our delay in reserving our airline reservations resulted in $$$ higher cost & 3rd option arrival times.

Saul my representative was super efficient and helpful in securing the best itinerary at a reasonable price.

Lane has been a very loyal and trustworthy agent. He is first rate!

Great experience.

Axel was immediately responsive to my questions and helped me out with a problem.

Friendly customer service

Lavonne is exceptional in customer service. She is friendly and professional! I enjoyed transacting with her.

Wilfred was very prompt in getting back to me and give me several options, of flights international and local flights and other countries to make my trip most effective and reasonably priced on business class . He always returned my calls, and service was beyond my expectation. Excellent five star review.

Good morning I’m concerned. This is a Peter Kumar from Las Vegas. I had one of your the best agent Leroy and I just wanna complement how handsome service you have it and you keep calling me 23 times every day checking on me that is all about a service and then such a great person and I will recommend everybody and is very kind man. Excellent service that is all about our customer service. I work in 26 years of initial with Las Vegas. I know I was work but this gentleman very kind. Excellent service I cannot ask more than A great day if anything I can do, let me know. Thank you.

Ruby is a fantastic employee and you should cherish her as such. Extremely efficient and responsive and also very pleasant to talk to. Started using SKYLUX and am now one of your biggest fans. Keep going and looking forward to many more trips through SKYLUX.

Forbes was easy to work with and his professionalism and knowledge got me an excellent price

Hattit was amazing!!! She helped me 100 % I highly recommend her to anyone looking to travel.

Colton was attentive to my travel needs and helped me find the right package of flights

Aaron always does a great job.