professional about traveling details
Good and nice patient ,also knowledgeable

9 months ago
Tom Z found me a great price on the exact flights I wanted and provided me with alternative choices.
9 months ago
First time using the service and they were quite accommodating, trying to meet my open-ended requests.
9 months ago
Neal J was beneficial in finding the right flight for my husband and me. He was careful to stay within my price range and took the time to explain my flight options. Neal shared with me his experien... See more
9 months ago
Blanche was very responsive and came up with the best options of the several sites where I inquired.
Good and nice patient ,also knowledgeable
Aaron/ Ishaan is the best agent I have come across. I am the President of a Moms 4 Moms nonprofit group with 1500 plus of women. Whenever Moms ask me for a travel agent, I always recommend Aaron wholeheartedly. He gives us the best deals and even better service. This is the 3rd or 4th time I am booking with Aaron. I keep going back to him for my family's travel needs. He is always ready to help with a very pleasant, helpful and happy demeanor, no matter the time of the day. Very few agents who I have worked with come close to his high standards!!!
Booked the trip just like I wanted. Colombo was great!
Watson is always efficiently obliging, courteous and prompt!
Duke is great to work with through the process. Very prompt in responding to questions/concerns. Thorough in presenting options, details, pricing.
We have used Frank 3 times now and are always happy with his service
Soparno was the agent who worked on my request. In a short amount of time he came up with the best options, worked on revising and accommodating all my requests. Working with Soparno was a delight - very polished and professional. No hustling, came up with the best suggestions and made sure those were all convenient options. He even advised me on my connections options and also reminded me on what I should be looking out for especially the luggage rules. Enjoyed working with him
Bronson was a breath of fresh air in my many experiences with Skylux! When I called, I wanted to ask a simple question, and of course got the usual Skylux run-around, "Have you ever called before? Who was the agent you talked to then?" Etc. I said I did NOT want to speak to anyone else, I only wanted my question answered now. So, he went to work with me, as I requested. Bronson was a 100% PRO and answered my questions, did lots of extra, unasked for investigation of routes and prices, understood exactly the limitations I expressed (NO Turkish flights because the airline always ensures you will miss your connecting flight in IST...as I have done 100% of the times I have flown with them through IST! Any idiot who has transferred international connections at IST, KNOWS VERY WELL and HAS LEARNED BY PREVIOUS EXPERIENCES that you cannot make a flight connection to another TK flight in the 60-105 minutes they allow you to connect...it is impossible because of the size of the airport itself). And. he was simply EASY to talk to (It helps that he can speak 4 languages.... I speak 7), so we could communicate easily. I especially liked that he was TASK-focused, no chitchat, no unnecessary questions, quickly understanding which routings/rates I was NOT interested in. I really felt that I was in the hands of a truly lovely, professional, knowledgeable and, most importantly, HARD-WORKING male employee or agent. As a result of his expertise and willingness to work, I bought the $3000 ticket from him some minutes after I had all the clear and specific information that I had requested and needed. I wish him continued success and will check with him after doing my own research first, for future long-haul flights. My gratitude to Skylux for hiring him and to him for being, in my experience there, a very worthy and worthwhile employee! Sincerely, Dr. Stan De Loach Mexico City, México Diabetes-Safari
Dwight, my agent, was patient and knowledgeable. Answered my questions and got me a good price.
Eddy patiently walked through so many options, we were able to find something that worked perfectly. Thank you!
My experience was great. The employee made me feel comfortable. The employee was calm, and I would continue to work with Jeff. Thank you for all your help
Was not happy about my situation to upgrade. But was able to find a solution I was ok with
All options explored.
My agent, Atilla, did an excellent job finding the right flights for my needs. After presenting a very good itinerary, he called back the next day with a stellar itinerary that fit all my needs. I truly appreciate him going the extra mile!
Agent is very knowledgeable and courteous
Malik spent a lot of time going over options with me. He also made sure that the plane was a good one for our long flight to Europe. I really appreciated his insights.
They have great deals. They don’t rush you. They spend their time finding what’s appropriate for you. It just feels like a company that wants to do what’s best for you and your travel.
Ratan Ratan B is very professional great service
loa takes really good care of me
Excellent Service & support
Based on analysis of 20 reviews rated 1-2 stars for SkyLux Travel
“Their customer service is slow and full of excuses”
“– Only AFTER payment they said it included just ONE checked bag”
“” I sent bank proof showing the charge, but they keep saying “call your bank and dispute it” instead of processing t...”
“I booked what SkyLux advertised as a “discounted business class” ticket”
“I booked what SkyLux advertised as a “discounted business class” ticket”
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Skylux Travel is a travel agency specializing in discounted business and first-class flights to various global destinations, including Europe, Asia, the Middle East, Africa, and Australia. The company aims to provide travelers with significant savings, often offering discounts up to 70% off standard rates. Skylux Travel is an ARC-accredited agency, ensuring adherence to industry standards and reliability in service. The company caters to both individual and corporate clients seeking cost-effective travel solutions without compromising on luxury and comfort. Clients are assigned a Personal Travel Manager who assists them in planning and booking their flights, ensuring a tailored travel experience. Skylux Travel emphasizes excellent customer service, offering support 24/7 to address any inquiries or concerns throughout the booking process.
SkyLux Travel receives overwhelmingly positive feedback, with many customers praising the excellent service provided by their agents. Reviewers frequently highlight the helpfulness and responsiveness of agents like Tom, Neal, and Blanche, who go above and beyond to find great prices and accommodate specific requests. The detailed explanations and personalized assistance offered by the staff contribute significantly to a positive booking experience. However, a small number of reviews express dissatisfaction, mentioning issues related to flight tickets and travel arrangements. Despite these occasional complaints, the majority of consumers appreciate the knowledgeable and professional service they receive. Overall, SkyLux Travel is recognized for its commitment to customer satisfaction and effective travel solutions.
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